Damira Wellum House Dental Practice
Damira Wellum House, 2 Winchester Road, Andover, Hants, Andover, Hampshire, SP10 2EGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Always blame the patient
Rated 1 star out of 5
by Anonymous - Posted on 06 May 2023
My partner and I had booked back-to-back appointments with the same dentist today. My appointment over-ran by 15 minutes, and my partner was looking after our dependent in the car. When I was finished, my partner went to reception and was told that he could not be seen because he was “ late for his appointment!” The dentist refused to see him, despite the fact that I had left the room less than 2 minutes before. Absolutely appalling service - they clearly overbook the appointments and rely on people “being late”. Very disappointed.
Visited May 2023
Review titled Damira Wellum House Dental Practice
Replied on 10 May 2023
Thank you for taking the time to leave us a review. We are very sorry to hear you were unhappy with your experience at our Damira Wellum House practice and you felt that you received inadequate service. All staff are made aware of the high-level customer service that Damira aims to deliver, and this will be raised during the next staff training to ensure this does not happen again. Should you wish to discuss this further, please contact the Practice Manager on wellumhouse@damiradental.co.uk. We would be grateful to be given the opportunity to rebuild your trust. Please accept our sincere apologies. Damira Dental Studios
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Review titled Great dentist
Rated 5 stars out of 5
by Anonymous - Posted on 12 June 2023
Saw me and catered to a major issue with my teeth (hypoplastic enamel). I saw them as the first private dentist I attended due to a major issue with my teeth (hypo plastic enamel) they took over really well from the children’s hospital NHS dentists/specialists I saw while covered/available as a child with the NHS. Read all the documents covering my hypoplastic issues and treatments from my childhood through to last year I brought which made me feel comfortable (another private dentist I saw first just ignored them and looked at my teeth then said I need 11 fillings, they seemed not to care about the issue of my teeth or any of the previous dentists I saw in hospitals etc)
Visited May 2023
Review titled Damira Wellum House Dental Practice
Replied on 15 June 2023
Thank you for taking the time to leave us a review. We are glad to hear your experience with our Damira Wellum House practice was a positive one. We hope we are able to help again in the future. Damira Dental Studios
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Review titled Superb Dentists
Rated 5 stars out of 5
by Paul Williams - Posted on 13 December 2022
Having broken a back tooth years ago it started giving me trouble and led to me wanting an emergency appointment. Not only was I able to get one the same day, and outside of the normal hours as the practice is open late 2 days a week, I was able to get the issue resolved via extraction straight away as well. As someone who has a panic attack at the idea of the dentist they couldn't have been more understanding and compassionate. The dentist was superb, totally understood my anxiety and did everything she could to alleviate my anxiety and keep me calm and as relaxed as possible. The whole procedure took less than 15 minutes and, with the exception of the minor discomfort of the anaesthetic needle, was completely pain free. I could not recommend this dentist more highly!
Visited December 2022
Review titled Damira Wellum House Dental Practice
Replied on 16 December 2022
Thank you for taking the time to leave us a review and for your kind recommendation Paul. We are glad to hear your experience with our Damira Wellum House practice was a positive one and you were pleased with the efficiency of your emergency appointment. Your kind words have been passed on to the team who are delighted they were able to provide you with great service. We hope we are able to help again in the future. Damira Dental Studios.