Dental Beauty Greenwich
3 Hazel Lane, London, SE10 9FZContact details and opening times
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Review titled Avoid: disorganised and inconsiderate
Rated 1 star out of 5
by Nathan - Posted on 11 December 2024
Rating: 0/5 I was referred to this practice as an NHS patient, and the experience was absolutely unacceptable. On 9th December 2024, they called me at 11:58, asking me to attend as soon as possible. After waiting on hold during a follow-up call, I confirmed an appointment for 3pm—rescheduled by them. I arrived promptly at 3pm but was left sitting in the waiting room for over an hour with no updates or communication. During this time, private patients who arrived after me were prioritised and seen first, despite this being an appointment they had specifically rearranged for me. By 4:10pm, still without explanation or apology, I left in frustration. At 4:50pm, I received a call asking where I was, as if I had missed the appointment, despite it being their negligence that caused the issue. Now, because of their failure to manage their schedule, I have to wait 11 more days to have my painful tooth removed. As an NHS referral, I felt completely disregarded while private patients were prioritised. This lack of respect, fairness, and professionalism is disgraceful. If you are an NHS patient, avoid this practice—they do not value your time and are completely disorganised.
Visited December 2024
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