Dental Care
48b Elizabeth Way, Seaton Carew, Hartlepool, TS25 2AXContact details and opening times
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Review titled Great Dental Service not so great with receptionist
Rated 5 stars out of 5
by Claire Gillies - Posted on 16 October 2024
My children had appointments today and I asked the receptionist to check when myself and my husband where due. In a snappy response in which I found her really rude she said we weren't no longer patients there due to lack of correspondence. I simply told said my husband has recently had a filling and she blatantly argued with me infront of my children and other patients waiting in the practice. I've never felt so embarrassed and humiliated! Even a patient commented on her behavior saying her patient service was awful. I myself work for the NHS and if I was to speak to one of my patients in the manner she did I'd be facing consequences. So now having been at the practice for 10years I found myself having to look for another Dentist because of lack of correspondence from there behalf and remove my children from there.
Visited October 2024
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