Dental Matters
Shropshire Community Dental Service, 71 Castle Foregate, Shrewsbury, Shropshire, SY1 2EJContact details and opening times
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Review titled Very rude receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 18 September 2024
I called dental matters with number provide on NHS website, I called at 9am and I was the first caller I waited 25 minutes to talk to the receptionist and I started of my sentence by saying I was in agony and she cut me off saying I called the wrong number and had to call urgent dental line. I waited and hour and 10 mins just to get through to the same lady telling me she wasn’t trying to be rude but she was very rude and I don’t understand if I came through to the same person why it matter which was I phoned in. She was very blunt and when she asked me what I have been using for the pain I said the brand and said the don’t recommend people using that product as it can burn gums yet stores and over the counter pharmacies recommended buying this. When I came in the same day she was rude in person and didn’t speak to me I had to ask if I needed to do anything and I had to pay for the appointment. My friends and family have had the same problem with this receptionist being rude and blunt and not seem caring to clients or customers. I was told I had to complete a questionnaire before hand so it don’t eat into my appointment time but when I was in the chair in the room with the dentist another dentist came in asking for help with some IT problems which wasn’t a quick task.
Visited September 2024
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