Dental Matters
Shropshire Community Dental Service, 71 Castle Foregate, Shrewsbury, Shropshire, SY1 2EJContact details and opening times
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Reviews
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Review titled Very rude receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 18 September 2024
I called dental matters with number provide on NHS website, I called at 9am and I was the first caller I waited 25 minutes to talk to the receptionist and I started of my sentence by saying I was in agony and she cut me off saying I called the wrong number and had to call urgent dental line. I waited and hour and 10 mins just to get through to the same lady telling me she wasn’t trying to be rude but she was very rude and I don’t understand if I came through to the same person why it matter which was I phoned in. She was very blunt and when she asked me what I have been using for the pain I said the brand and said the don’t recommend people using that product as it can burn gums yet stores and over the counter pharmacies recommended buying this. When I came in the same day she was rude in person and didn’t speak to me I had to ask if I needed to do anything and I had to pay for the appointment. My friends and family have had the same problem with this receptionist being rude and blunt and not seem caring to clients or customers. I was told I had to complete a questionnaire before hand so it don’t eat into my appointment time but when I was in the chair in the room with the dentist another dentist came in asking for help with some IT problems which wasn’t a quick task.
Visited September 2024
Dental Matters has not yet replied.
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Review titled Still left without teeth since 2019
Rated 1 star out of 5
by Just another number - Posted on 15 April 2023
Unfortunately, I had yet another appointment with the special needs dentist here but it was a waste of time again as she just talks all the time rather than getting work done on my teeth that needs doing which she helped remove all 3 teeth on all sides of my mouth so my mouth is now badly effected and I cannot eat, talk or smile anymore. No effort has been made to replace these teeth they removed without my consent and I even told them verbally multiple times that I do not consent to teeth being removed. Now they will not even be accountable enough and caring enough to replace them and are just leaving them with huge gaps and this is damaging my teeth next to them as they are taking on extra stress of chewing with no support. I keep getting headaches and pain in my jaw and gums where they were removed. My quality of life is worse after they were removed and need a bridge doing at least to replace them but they are not interested in sorting this out for me and said they are happy to leave me with missing teeth gaps and would remove more teeth despite me telling them multiple times I do not consent to this extractions. I have emailed complaints guy multiple times but he has completely ignored all my emails and is happy to accept this poor practice. This is ableism in a way as I and many others here are not receiving access to the same quality of dental treatment as non-disabled people and this concerns me greatly as they claim that they are the special needs dental service. This very dire practice needs looking into as this is totally unnacceptable.
Visited March 2023
Dental Matters has not yet replied.