Dental Suite Limited
Purbeck, Stantonbury Centre, Stantonbury Campus, MK14 6BLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very Well Diagnosed and Treated
Rated 4 stars out of 5
by John Sullivan - Posted on 07 April 2023
I was seen the next day after contacting the surgery and diagnosed that I needed 2 extractions. These were actioned within a week.
Visited March 2023
Review titled Dental Suite Limited
Replied on 18 May 2023
Dear Mr Sullivan, Thank you for your feedback. We are happy to hear you have had a positive experience with Dental Suite. Our team spares no effort to provide a friendly and efficient service in a timely manner to all patients; we will pass on your kind comments to the team and look forward to seeing you at your next appointment. Dental Suite
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Review titled Excellent customer care
Rated 5 stars out of 5
by Keith - Posted on 03 April 2023
I had to have a tooth removed and following a previous rather difficult painful removal I was rather anxious. Having talked through my options I decided to bite the builder and have it removed there and then. The practitioner was excellent, removal was swift and painless and I was thoroughly reassured Thank you
Visited March 2023
Review titled Dental Suite Limited
Replied on 18 May 2023
Dear Keith, Thank you for your feedback. We are happy to hear you have had a positive experience with Dental Suite. Our team spares no effort to provide a calming and helpful service that puts all of our patients at ease during their appointments. We will pass on your kind comments to the dentist and look forward to seeing you at your next appointment. Dental Suite
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Review titled Finely tuned machine.
Rated 5 stars out of 5
by Scott Humphries - Posted on 29 March 2023
From entering to exit I found the experience easy and hassle free. The staff were friendly, genuinely seemed interested in my comments from reception through to the dentist and his dental nurse that I seen. Any nervousness disappeared. Was pleasantly surprised by whole experience. Not often I write reviews, but worthy!
Visited March 2023
Review titled Dental Suite Limited
Replied on 18 May 2023
Dear Mr Humphries, Thank you for your feedback. We are happy to hear you have had a positive experience with Dental Suite. Our team spares no effort to provide a calming and helpful service that puts all of our patients at ease during their appointments. We will pass on your kind comments to the team and look forward to seeing you at your next appointment. Dental Suite
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Review titled Efficient Practice
Rated 4 stars out of 5
by Anonymous - Posted on 06 April 2023
Helpful and easy to get appointments sorted. They give you notifications on appointments coming up.
Visited March 2023
Review titled Dental Suite Limited
Replied on 18 May 2023
Dear Patient, Thank you for your feedback. We are glad to hear you have had a positive experience with Dental Suite. Our team strives to provide a helpful and efficient service to put all patients at ease during their appointments. We aim to assist our patients in every way we can, so we are glad to hear that the reminder service helped you. We will pass on your lovely words to the team and look forward to seeing you at your next appointment. Dental Suite
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Review titled Great Dentist
Rated 5 stars out of 5
by Lois Charles-Daniels - Posted on 03 March 2023
Patient, thorough and ensured work done on my teeth was completed to a high standard. The job took longer than expected but I felt relaxed as I was made to feel comfortable by the dentist and technician completing the procedure. Shame I cannot get my disabled 17 year old child was turned away from this practice due to her missing 2 appointments not of her making. (Attending appointments at Oxford Radcliffe children’s hospital on both occasions). She has no dentist now or for the last 3 years.
Visited February 2023
Review titled Dental Suite Limited
Replied on 18 May 2023
Dear Mrs Charles-Daniels, Thank you for your feedback. We are happy to hear you have had a positive experience at Dental Suite. It is our teams' priority to provide a friendly and comfortable service to all patients. We are sorry to hear that your daughter has been taken off the NHS patient list. Unfortunately, it is practice policy that if a patient fails to attend 2 appointments within a year period, we are no longer able to offer further NHS appointments. However looking at your daughters record i can see that the dentist was willing to keep her on as a patient as she was at university, so attending routine appointments were less feasible. Unfortunately, since this, it has exceeded two years since the last check up, so this would result in the practice being unable to offer any further NHS availability. We are sorry for the inconvenienced caused. Dental Suite
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Review titled Nice team
Rated 4 stars out of 5
by Glenn - Posted on 03 March 2023
Been going here for years with my kids. Only downside this time is they took my daughter off the list as they hadn’t seen her for awhile due to covid times but I never got an email to say do I want her still listed and I do but now say can’t see her. I’d like this addressed
Visited February 2023
Review titled Dental Suite Limited
Replied on 18 May 2023
Dear Glenn, Thank you for your review. We truly appreciate your family's loyalty with the practice. In concern with your daughter no longer being an NHS patient if she has not been seen for a check up within a two year period, this is a policy across all NHS Practices. Unfortunately, due to covid, for a period of time, we were unable to offer routine dental check ups, so the 2 year time span was increased to two years before the practice closed for lockdown. Furthermore, due to having an extremely high volume of patients, we are unable to contact all patients individually, however, we do have automated emails that are sent to patients when they are due a check up and when we started to resume routine check ups, we did email patients to advise this. We would be very grateful to speak with you to learn more about you this matter as this is important to help us improve the patient experience. Please do get in touch with the Practice Manager, Alex on 01908 221800 to discuss, and once again we are sorry for the inconvenience caused. Dental Suite
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Review titled Great practice explained the whole procedure
Rated 5 stars out of 5
by Mr Garwood - Posted on 03 March 2023
Amazing comucations with patience and so welcoming. Explained the breakdown of the cost and the dentist and assistant very professional and reassuring. Reception team so polite amazing company
Visited February 2023
Review titled Dental Suite Limited
Replied on 18 May 2023
Dear Mr Garwood, Thank you for your feedback. We are happy to hear you have had a positive experience with Dental Suite. Our teams strives to provide a friendly, polite and efficient service to all patients. We will pass on your lovely words to the team. We look forward to seeing you at your next appointment. Dental Suite
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Review titled Beware
Rated 1 star out of 5
by Anonymous - Posted on 23 February 2023
Please beware that you have to know when you are going to be ill or an emergency arises in advance with this company My husband was suffering and as this used to be our nhs dentist before covid in desperation I paid money up front for his appointment He is not a well man and was ill overnight for various reasons but if you do not cancel your appointment 24 hours in advance they will retain your money There is no compassion or consideration of circumstances
Visited February 2023
Review titled Dental Suite Limited
Replied on 18 May 2023
Dear Patient, I am sorry to hear you have not had a positive experience with Dental Suite. Unfortunately, it is practice policy that if a private appointment is cancelled with less than 24 hours notice that the deposit is retained as this clinical time may not be filled due to the late notice of cancellation. However, we always judge each case on its merits and do take into consideration illness and emergencies. We would be very grateful to speak with you to learn more about your experience to help us improve our patient experience. Please do get in touch with our Practice Manager, Alex on 01908 221800 to discuss. Thank you, Dental Suite
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Review titled Well looke after
Rated 4 stars out of 5
by John Ashton - Posted on 03 March 2023
I was taken in for my appointment after a short delay nothing unusual. The dentist was well prepared for my treatment and spent considerable time ensuring the filling was done to a very good standard. I was also recommended to make an appontment with the dental hygenist which I was able to arrange easily and within a reesonable time frame.
Visited February 2023
Review titled Dental Suite Limited
Replied on 18 May 2023
Dear Mr Ashton, Thank you for your review. We are glad to hear you have had a positive experience with Dental Suite. Our teams strives to provide a friendly and efficient service to all patients. We will pass on your lovely words to the team. We look forward to seeing you at your next appointment. Dental Suite
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Review titled Great practice
Rated 5 stars out of 5
by Suzanne Townsend - Posted on 13 March 2023
This NHS dentist is very professional and kind They have always helped out me and my husband with Dental problems Fitting us in as soon as possible and our dentist is fantastic and very thorough The receptionist are also very kind and helpful and I’ve never had to wait tooo long on the phone Would highly recommend them
Visited February 2023
Review titled Dental Suite Limited
Replied on 18 May 2023
Dear Mrs Townsend, Thank you for your feedback. We are glad to hear you and your husband have had a positive experience with Dental Suite. Our teams strives to provide a friendly and helpful service to all patients. We will pass on your lovely words to the team. We look forward to seeing you at your next appointment. Dental Suite