Dentalcare Hook
2 London Road, Hook, Hampshire, RG27 9DJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Jane Enever - Posted on 01 April 2025
Very kind,friendly service and patience shown from the hygienist and staff, keeping me informed about appointments and explaining procedures.
Visited April 2025
Review titled Dentalcare Hook
Replied on 02 April 2025
Thank you very much Jane, for your kind words words on your recent visit to our Practice. We are very happy to hear that you have had a wonderful experience. This feedback will be passed on to the team. Look forward to seeing you at your next appointment. Many Thanks Dentalcare Hook Team
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Review titled Great Dentist
Rated 4 stars out of 5
by Karl Wellstead - Posted on 30 March 2025
Was very pleased with how quickly the Surgery managed to fit me in for an emergency filling. The actual dentist on the day was brilliant, assuming the worst I imagined a painful injection and then a numb mouth. He put a new filling in and I was in/out inside of 20 minutes so able to carry on my day unhindered - brilliant stuff
Visited March 2025
Review titled Dentalcare Hook
Replied on 31 March 2025
Thank you very much for your wonderful feedback, this will be passed on to our Team who strives every day to provide the highest of service and experience for all our patients. Many thanks Dentalcare Hook Team
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Review titled Excellent dentist
Rated 5 stars out of 5
by Anonymous - Posted on 28 March 2025
Went for a checkup - managed to get appointment for necessary lung replacement the next day. Very easy. Good work!
Visited March 2025
Review titled Dentalcare Hook
Replied on 31 March 2025
Thank you very much for your wonderful feedback, this will be passed on to our Team who strives every day to provide the highest of service and experience for all our patients. Many thanks Dentalcare Hook Team
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Review titled Professional and friendly.
Rated 5 stars out of 5
by Michael Murphy - Posted on 10 March 2025
Plenty of reminders before appointment. Seen promptly and dealt in an efficient way. Everybody really friendly and helpful. Excellent all round.
Visited March 2025
Review titled Dentalcare Hook
Replied on 31 March 2025
Thank you very much for your wonderful feedback, this will be passed on to our Team who strives every day to provide the highest of service and experience for all our patients. Many thanks Dentalcare Hook Team
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Review titled Hygienist
Rated 2 stars out of 5
by Anonymous - Posted on 18 March 2025
I attended my Hygienist appointment on Friday 14th March. Although pleasant, the Hygienist seemed to lack confidence in what she was doing. She couldn't tilt the chair back or switch the light on and said we'd have to wait for the nurse to come back before she could start. She had a quick look in my mouth while the chair was upright and when the nurse didn't return after what felt like ages, the Hygienist went to find her. The nurse left as soon as the chair and light were sorted.When she finally got started with the procedure, water was running down my face and neck and she couldn't find any tissues. When the nurse returned for a 2nd time I had to remind the Hygienist to ask where the tissues were. I was asked if I would like to have my teeth polished but this was only applied to the top two front teeth. I came away feeling totally dissatisfied having paid £80 for an inferior procedure. My teeth didn't feel particularly clean and I definitely won't be booking this Hygienist again. She was very giggly and didn't seem to know what she was doing. It didn't help that a nurse wasn't present to assist the Hygienist.
Visited March 2025
Review titled Dentalcare Hook
Replied on 31 March 2025
Thank you very much for your feedback following your recent visit. We are sorry to hear about the experience you have recently had with the Hygenist at your most recent visit, she is a new Hygenist and still learning the equipment in the practice. Rest assured we are working with her to ensure she is fully confident with the equipment she is working with. For your next appointment we will gladly swap the hygenist, if you speak to the reception team they will action this accordingly. Once agai nthank you for your feedback, this allows me to work with my team to continously improve on the servce that we provide and with staff training. Many Thanks Dentalcare Hook Team
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Review titled Hygienist Appointment
Rated 3 stars out of 5
by Philip Griffiths - Posted on 27 March 2025
Good session, although started a bit late, annoying, good oral cleanliness advice given. Will visit again most likely
Visited March 2025
Review titled Dentalcare Hook
Replied on 31 March 2025
Thank you very much for your wonderful feedback, this will be passed on to our Team who strives every day to provide the highest of service and experience for all our patients. Many thanks Dentalcare Hook Team
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Review titled Great hygienist!
Rated 5 stars out of 5
by Anonymous - Posted on 21 March 2025
The hygienist today was excellent. She put me at ease and took time to reassure, relax me and did a brilliant job. Thanks! I was so nervous after a past experience and she was amazing.
Visited March 2025
Review titled Dentalcare Hook
Replied on 31 March 2025
Thank you very much for your wonderful feedback, this will be passed on to our Team who strives every day to provide the highest of service and experience for all our patients. Many thanks Dentalcare Hook Team
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 March 2025
Booking process very easy. Receptionist helpful and friendly. Actual treatment was done in a respectful and friendly professional manner. I would recommend
Visited March 2025
Review titled Dentalcare Hook
Replied on 31 March 2025
Thank you very much for your wonderful feedback, this will be passed on to our Team who strives every day to provide the highest of service and experience for all our patients. Many thanks Dentalcare Hook Team
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Review titled Good experience
Rated 5 stars out of 5
by Joanne Arthurs - Posted on 26 March 2025
I appreciated the help I received getting an appointment with another dentist due to sickness. I was due to have an extraction and the dentist was excellent and made me feel calm. The receptionists were friendly, welcoming and helpful.
Visited March 2025
Review titled Dentalcare Hook
Replied on 31 March 2025
Thank you very much for your wonderful feedback, this will be passed on to our Team who strives every day to provide the highest of service and experience for all our patients. Many thanks Dentalcare Hook Team
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Review titled Very quick response
Rated 5 stars out of 5
by sue kenchington - Posted on 14 March 2025
I called dentist for an emergency appointment and they fitted me in with in less than 2 hours. The receptionist was very good and polite
Visited March 2025
Review titled Dentalcare Hook
Replied on 31 March 2025
Thank you very much for your wonderful feedback, this will be passed on to our Team who strives every day to provide the highest of service and experience for all our patients. Many thanks Dentalcare Hook Team