Derby City Dental Care
Derby City Dental Care, 113 London Road, Derby, Derbyshire, DE1 2QSContact details and opening times
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Review titled Rudest reception I've ever spoken to.
Rated 1 star out of 5
by Anonymous - Posted on 18 March 2025
For clarity, I have a disability which affects my memory. I have difficulty managing time and appointments. This dentist's promised to send a reminder text and did not do so. They refused to offer me another appointment. Telephone number on their website doesn't even work. Receptionist was unapologetic on the phone line, insisted that her employer had sent out reminder texts when in reality they had not. I was told that it was 'NHS procedure' that I no longer be offered appointments due to me missing a single appointment thanks to my disability. Lady raised her voice on the phone at me saying 'It's the same for everyone it's not discriminatory!' This dentistry takes payments in advance over the phone, then doesn't send you reminders to come in and can only refund you over the phone. During the refund process the receptionist was being rude and did not even say goodbye when she was done, instead went back to talking to her colleagues in the background and hung up after a few seconds without a goodbye or a sorry.
Visited March 2025
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