Eastleigh Dental Care
South Cliff Dental Group, Eastleigh, 4 Desborough Rd, Eastleigh, SO50 5NXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful administration
Rated 1 star out of 5
by Anonymous - Posted on 29 October 2023
The appointment I had to make a year in advance was changed without me being contacted. This happened to someone else who had an appointment at a similar time. I was more fortunate, because a cancellation meant I was seen within 20 minutes of when my appointment was meant to be. Both me and the other patient were talked to like our appointment was never at another time, and no apology was given. The receipt for the check up did not include all the information I need to claim the money back. I'm now considering going private. The only positive thing I can say is that the dentist themselves was helpful.
Visited October 2023
Eastleigh Dental Care has not yet replied.
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Review titled Are they there??
Rated 2 stars out of 5
by Anonymous - Posted on 11 October 2023
After taking a day off from work to attend an appointment for myself and my child, I'd received a text to say my appointment was still on. When we got there, there was no appointment. The manager of the practice then told us he was very stressed and not bothering to answer phone calls as he was so busy. So hadn't contacted us to say about our appointment. We were rebooked by the dentist in the end. When we went back for our rebooked appointment we turned up and sat down in the waiting room to hear a lady complaining about not being able to get through on the phone. Once again the manager told a customer he's "too busy" to answer the phone. The customer service here is appalling and should really be looked in to. At no point should you ever tell someone you can't be bothered to answer the phone. The practice used to be very well run but sadly it doesn't seem to be going well anymore.
Visited August 2023
Eastleigh Dental Care has not yet replied.