Genesis Dental Care (East Midlands Community Dental Association)
3-4 Carlton Mews, The Carlton Centre, Carlton Boulevard, Lincoln, Lincolnshire, LN2 4FJContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Genesis Dental Care (East Midlands Community Dental Association).
Reviews
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Review titled My experience
Rated 2 stars out of 5
by Anonymous - Posted on 22 August 2023
I have used this dentist since arriving in Lincoln well over 10 years. I now have 2 children who also attend. The most recent dentist my children and I have is lovely - the treatments she is allowed to give through the NHS is poor. Referrals are poor and sorting out of problems I have, has not been dealt with as well as it could. I have other family members, (also using an NHS Dentist at a different practice) never been questioned about treatment and patient quality and needs come before cost to the NHS.
Visited August 2023
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Genesis Dental Care (East Midlands Community Dental Association) has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Sheena C - Posted on 13 July 2023
Our Dentist is so sensitive to us both me as someone who is fine with visiting the dentist and my daughter who suffers from sever anxiety. The care we received was perfect in both treatments .
Visited July 2023
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Genesis Dental Care (East Midlands Community Dental Association) has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Geoffrey B - Posted on 12 July 2023
Pleasant experience. Helpful receptionist, nurse and dentist. Careful and considerate. Friendly atmosphere and helpful.
Visited July 2023
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Genesis Dental Care (East Midlands Community Dental Association) has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Judith W - Posted on 07 August 2023
Thank you for treating me today as an emergency and for giving me another appointment tomorrow, i appreciate it very much . The staff were very kind and helpful and the surgery looks very nice with the new changes too !
Visited July 2023
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Genesis Dental Care (East Midlands Community Dental Association) has not yet replied.
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Review titled My experience
Rated 1 star out of 5
by Anonymous - Posted on 01 August 2023
Dentist advising me to go private for root canal as apparently getting done through the nhs is a veru low success rate. But when i check on the website for success rate on a root cannal it has a 9 out of 10 sucsess rate. Anyway turn up to my appointment for 9am finding out they gave the appointment to someone else because they thought i would go private when I clearly told the receptionist i wanted to keep the appointment as i could not afford private dentist for root canal and she confirmed to me that i still had the apponntment. I also told her to pass this information to the dentist and she confirmed she would do that.
Visited July 2023
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Review titled Genesis Dental Care (East Midlands Community Dental Association)
Replied on 11 September 2023
Dear Anonymous, Thank you for taking the time to provide feedback following your recent appointment with us. I am very sorry to hear that there has been a misundertanding over the appointment. I would appreciate you contacting me directly Lincoln.manager@dentalpartners.co.uk so that I can investigate this further, provide an explanation of what happened and also pinpoint some team training that will be beneficial to the daily effective running of our clinics. Please accept my apologies about this incident and I look forward to hearing from you - Amanda, Practice Manager
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Review titled My experience
Rated 5 stars out of 5
by Kerry S - Posted on 07 July 2023
Dental nurse came out to let me know they were running late and by how long. I felt like the dentist was very thorough- didn’t feel rushed.
Visited July 2023
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Genesis Dental Care (East Midlands Community Dental Association) has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Barbara D - Posted on 01 August 2023
We we laye for our appointments due to unforseen circumstances which i informed the dentist about but thankfully the dentist still did our appointments
Visited July 2023
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Genesis Dental Care (East Midlands Community Dental Association) has not yet replied.
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Review titled My experience
Rated 3 stars out of 5
by Anonymous - Posted on 12 July 2023
My appointment was 30 minutes late and I had no warning of this when I checked in nor an apology as I was sat there the whole time
Visited July 2023
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Review titled Genesis Dental Care (East Midlands Community Dental Association)
Replied on 11 September 2023
Dear Anonymous, Thank you for taking the time to provide feedback following your appointment. I am very sorry to hear that you are not entirely satisfied with your recent visit. Reminders have been sent to all the team that when the surgeries are running late, they must keep the reception team updated, reception must then update patients as they arrive and/or try to contact via telephone if the surgery is running significantly late. Please accept my apologies for the lack of communication. Please feel free to contact me directly if you wish to discuss this further lincoln.manager@dentalpartners.co.uk Amanda - Practice Manager
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Review titled My experience
Rated 5 stars out of 5
by Sheila D - Posted on 05 July 2023
Very friendly and competent staff from receptionist to dentist. Very easy to deal with. Problem identified and remedial treatment carried out straight away. Very happy patient.
Visited July 2023
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Genesis Dental Care (East Midlands Community Dental Association) has not yet replied.
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Review titled My experience
Rated 5 stars out of 5
by Christine W - Posted on 12 July 2023
Very friendly and made you feel comfortable . Also given advice for looking after my teeth and prevention for the future.
Visited July 2023
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Genesis Dental Care (East Midlands Community Dental Association) has not yet replied.