Genix Healthcare Gloucester
Lister House, Station Road, Gloucester, GL1 1DHContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Genix Healthcare Gloucester.
Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Theresa Maria Bates - Posted on 05 July 2023
I had a check up and my dentist is absolutely brilliant, Ive been to this practice for a number of years and have no complaints. I also made a further appointment to see the hygenist who did a great job and my teeth looked so much whiter when the treatment was finished. The team here are really helpful and friendly, you are made to feel welcome. I used to have a bit of a dentist phobia but I dont worry any more which is great.
Visited June 2023
Review titled Genix Healthcare Gloucester
Replied on 24 February 2025
Dear Theresa Maria Bates, Thank you for taking the time to leave some valuable feedback I will be delighted to share your review with my team here at Genix Healthcare Gloucester. Kind regards Kristie Noble Practice Manager
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Review titled Friendly Staff
Rated 5 stars out of 5
by Anonymous - Posted on 29 June 2023
We recently visited Genix Gloucester and found the receptionist and the dentist professional and helpful. We did not have a long wait and every care was taken.
Visited June 2023
Review titled Genix Healthcare Gloucester
Replied on 24 February 2025
Dear Patient, That is amazing to hear and I am so happy you were seen quickly. I will pass on your kind comments to my team. Kind regards Kristie Noble Practice Manager
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Review titled Tooth Extraction
Rated 4 stars out of 5
by Christopher Wykes - Posted on 11 June 2023
On this occasion I contacted the dentist because I had toothache. I was seen promptly, and was told that I had a badly decayed tooth which would have to be extracted, and I had this done. My only criticism is that it was a very painful procedure, and although I was given local anaesthetic, I am wondering if I could have been given more?
Visited June 2023
Review titled Genix Healthcare Gloucester
Replied on 24 February 2025
Dear C Wykes, Thank you for taking your time to leave us with some valuable feedback. I am glad you were seen promptly and had your tooth sorted. The dentists are always happy to give more local if needed aslong as it does not exceed the limit you can administer. I do hope this was not too painful for you and will pass your comments onto your dentist for further review. Kind regards Kristie Noble Practice Manager
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Review titled Botched work
Rated 1 star out of 5
by Michaela - Posted on 26 June 2023
Paid over £80 for 10minute emergency appointment (lost filling from 1 of the front teeth). Booked month later for permanent filling. Already mentioned that the temporary filling must have spilled over the other tooth as there was no gap left between the teeth. When the permanent filling was done, the filling was covering three (3) teeth (from the inner/back side). It wasn't mentioned why or what exactly was done and why I now don't have 2 gaps between my teeth. Also I realized, just when I left the Office, that the filling is too thick and in a way a bit, which I didn't notice while in the chair due to numbing. I came out of the toilet and told the receptionist who messaged it to the dentist, but dentist said I didn't tell her (because I wasn't sure after 40minutes with open mouth) and now she's on the meeting (aka lunch) and to book 10min appointment other day for polishing down! I took a whole day off work as my apt was at 12 and no other available then. I can't afford to miss work because of 10mins and my teeth would still be botched with no natural gaps. Very dissapointed.
Visited June 2023
Review titled Genix Healthcare Gloucester
Replied on 24 February 2025
Dear Michaela, Thank you for taking the time to leave some valuable feedback. Usually it is hard for the patient to feel the filling is high when they are numb just after, I hope you were seen promptly to get this sorted. I apologise for how you were feeling on this day, I understand this is a delayed response to your review however please do contact me if you wish to discuss this further. You can use either gloucester.manager@genixhealthcare.com or call the practice on 01452 303983. Kind regards Kristie Noble Practice Manager
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Review titled Present Dentist is an improvement
Rated 3 stars out of 5
by Anonymous - Posted on 25 April 2023
A more experienced Dentist and showed in the treatment and completion of work. Hope I remain with this Dentist and she stays. Have had numerous Dentists over the years. The other problem is the booked time slots are too tight for the Dentists. Unfair on Dentists as impossible to complete some work within the slots. NHS payment must force Genix to create more slots for more payments?
Visited April 2023
Review titled Genix Healthcare Gloucester
Replied on 10 May 2023
Dear Patient, Thank you for taking the time to leave us with such valuable feedback. I understand you have seen numerous dentists over the years and I am sorry that this has affected you in any way. If you do prefer to see a certain dentist or the same dentist we are always happy for patients to request this at reception. If you would like to we can have a phone call to discuss your comments and if there is any way we can improve your experiences with us I would love the opportunity to do this. Kind regards Kristie Noble Practice Manager Genix Healthcare Gloucester
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Review titled Present Dentist is an improvement
Rated 3 stars out of 5
by Anonymous - Posted on 25 April 2023
A more experienced Dentist and showed in the treatment and completion of work. Hope I remain with this Dentist and she stays. Have had numerous Dentists over the years. The other problem is the booked time slots are too tight for the Dentists. Unfair on Dentists as impossible to complete some work within the slots. NHS payment must force Genix to create more slots for more payments?
Visited April 2023
Review titled Genix Healthcare Gloucester
Replied on 24 February 2025
Dear Patient, Thankyou for taking the time to leave us with some valuable feedback regarding our services. I am unsure why you feel we have tight time slots as the dentists have free reign to decide their own time slots per treatment, we do have a general guide however our dental system allows them to input for more time if required. Sometimes if a treatment does not go straight forward which happens, they do then run over or need to bring patients back. I am sorry if this has affected you in any way and hope you continue enjoying your dental care at Genix healthcare. If you would like to discuss this further you can reach me using gloucester.manager@genixhealthcare.com or alternatively by calling the practice on 01452 303 983. Kind regards Kristie Noble Practice Manager
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Review titled very good
Rated 5 stars out of 5
by james zimbalatti - Posted on 17 March 2023
always very careful done what had to be done with no problems they alway give good advice and are gentle if you are a nervouse person
Visited March 2023
Review titled Genix Healthcare Gloucester
Replied on 10 May 2023
Dear James Zimbalatti, I appreciate the time you have taken to write us some positive feedback. I am glad your experience with us here at Genix Healthcare Gloucester was a good one and I am really excited to share this with my team here. Kind regards Kristie Noble Practice Manager Genix Healthcare Gloucester
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 April 2023
Staff are excellent, dentist excellent as was her assistant. No waiting for long, appointments are dealt with quickly and efficiently. Would definitely recommend Genix
Visited March 2023
Review titled Genix Healthcare Gloucester
Replied on 10 May 2023
Dear Patient, I am super pleased that you had a good experience with us here at Genix Healthcare Gloucester. We really value the feedback that people take the time to leave us. I am glad that you were able to be seen quickly and efficiently. Kind regards Kristie Noble Practice Manager Genix Healthcare Gloucester
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Review titled Amazing practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2023
I hade great experience at the practice, my dentist very professional and friendly. the staff are great and very helpful.
Visited March 2023
Review titled Genix Healthcare Gloucester
Replied on 10 May 2023
Dear Patient, Thank you for your lovely feedback. These positive comments always uplift the team here at Genix Healthcare Gloucester. Kind regards Kristie Noble Practice Manager Genix Healthcare Gloucester
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Review titled very friendly staff, fantastic practice.
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2023
visited the practice recently, and I had great experience, and the staff very nice and friendly. my dentist was great.
Visited March 2023
Review titled Genix Healthcare Gloucester
Replied on 10 May 2023
Dear Patient, I am so happy today that I have seen your positive comments about your experience at our dental practice. I appreciate your comments about our team here being nice and friendly that is always our aim to make patients feel as comfortable as possible. Kind regards Kristie Noble Practice Manager Genix Healthcare Gloucester