Glenfield Dental Surgery
62 Station Road, Glenfield, LE3 8BQContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Glenfield Dental Surgery.
Reviews
-
Review titled My experience
Rated 5 stars out of 5
by Sandra W - Posted on 01 August 2023
Dentist is always so patient with me, Hygenist today, always nervous but there’s never need to be, thank you.
Visited July 2023
Provided by Working Feedback
Review titled Glenfield Dental Surgery
Replied on 08 August 2023
Thank you for your review, Sandra. We always strive to help our nervous patients feel at ease when visiting us and it's good to read that we have been able to help!
-
Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 07 August 2023
I was seen ontime and was treated with kindness and care. I was also given good and useful advice regarding dental health.
Visited July 2023
Provided by Working Feedback
Review titled Glenfield Dental Surgery
Replied on 08 August 2023
Thank you very much for your positive review. It's great to read about your positive experience with us and we're very happy to hear you were treated with kindness and care.
-
Review titled My experience
Rated 5 stars out of 5
by Anonymous - Posted on 07 July 2023
The hygienist was very informative & explained what she was doing at every point. She was as gentle as she could be!
Visited July 2023
Provided by Working Feedback
Review titled Glenfield Dental Surgery
Replied on 12 July 2023
Thank you very much for your positive feedback about our hygienist. It's great to hear that your treatment was explained throughout your appointment, and that you were kept as comfortable as possible!
-
Review titled My experience
Rated 5 stars out of 5
by Katie W - Posted on 08 August 2023
I had the most pain free hygienist appointment! I’m normally spitting blood for ages but the hygienist was extremely gentle this time so thankyou very much
Visited July 2023
Provided by Working Feedback
Review titled Glenfield Dental Surgery
Replied on 16 August 2023
Thank you for review, Katie! We're pleased to hear that you found our hygienist to be extremely gentle at your recent appointment with us.
-
Review titled My experience
Rated 4 stars out of 5
by Anonymous - Posted on 07 August 2023
I’m not sure what the receptionist name was, but she was very welcoming and polite to me which I did appreciate a lot as I was a bit nervous going in as it’s been a while.
Visited July 2023
Provided by Working Feedback
Review titled Glenfield Dental Surgery
Replied on 08 August 2023
We are pleased to hear that our receptionist was welcoming and polite, which definitely helps all our patients feel at ease, particularly those who are feeling nervous. Thank you so much for your review.
-
Review titled Excellent service
Rated 5 stars out of 5
by Dale M - Posted on 08 August 2023
The hygiene and and check up were done efficiently and well with a minimum of discomfort. I was kept well informed of what was happening at each stage. My only reservation, which I'm sure is dictated externally, was about the high level of cost for NHS treatment.
Visited July 2023
Provided by Working Feedback
Review titled Glenfield Dental Surgery
Replied on 16 August 2023
Thank you very much for your feedback and high star rating, Dale! We're really happy to hear that your treatment was carried out efficiently and that you were kept well informed by our clinicians at your recent visit to Glenfield Dental. NHS charges are set externally by NHS England and are, therefore, out of the control of NHS dental practices. The British Dental Association reported on the untimely 8.5% increase in costs that were implemented back in April 2023 and urge NHS dental patients to contact their local MP with their grievances in regard to this, as there are no plans for any of the additional revenue collected to be put back into the fund for NHS dentistry.
-
Review titled My experience
Rated 5 stars out of 5
by Beverley H - Posted on 14 June 2023
Lovely helpful receptionist and my Dentist is Brilliant , putz you at your ease and talks through the options with you .
Visited June 2023
Provided by Working Feedback
Review titled Glenfield Dental Surgery
Replied on 12 July 2023
Thank you, Beverley, for your positive review and kind words. We will be sure to pass on your comments to our receptionist and dentist.
-
Review titled My experience
Rated 5 stars out of 5
by Corinne M - Posted on 14 June 2023
The polite & courteous staff, as soon as you enter the building, until the time you you leave, you feel important. . . The building is very well kept, clean & bright,& when it's hot the air con is fab ?
Visited June 2023
Provided by Working Feedback
Review titled Glenfield Dental Surgery
Replied on 12 July 2023
Thank you so much for taking the time to leave this wonderful review about not only our staff at Glenfield Dental, but also the practice itself. We really appreciate your kind words, Corinne!
-
Review titled My experience
Rated 3 stars out of 5
by Anonymous - Posted on 20 June 2023
The dentist was good The reception ignores you - make you feel like a problem rather than making you feel welcome. Stuck behind headphones.
Visited June 2023
Provided by Working Feedback
Review titled Glenfield Dental Surgery
Replied on 11 September 2023
Thank you for your feedback. It’s great to hear you are happy with your dentist. We are sorry you did not have a good experience at the reception desk. Please be assured that our receptionists work very hard to help all our patients; those physically at the practice, as well as those who contact us by other means. Our reception team are trained to high standards and are always polite and helpful, never making anyone feel they are a ‘problem’ or inconvenience. Headsets are an essential tool at Glenfield Dental due to the high volume of calls we receive on a daily basis. They help prevent potential shoulder and neck issues that may arise from regular and repetitive use of a standard telephone receiver, and have been chosen with this in mind, ultimately protecting the health and safety of our team. We appreciate that to somebody waiting to be acknowledged, it may appear that the receptionist is ignoring you when, in fact, they are already talking to another patient and using the computer or taking notes in order to help that patient in the best way they can. Our reception team are trained to acknowledge the person in front of them in order to indicate they are in conversation via the headset. Please be assured that training will be revisited at our next reception meeting. We hope this clarifies matters for you. If you have any further comments or queries, please do get in touch with us at enquiries@glenfielddental.co.uk or call on 0116 287 9608.
Provided by Working Feedback
-
Review titled My experience
Rated 5 stars out of 5
by Margaret B - Posted on 27 June 2023
My hygienist was very friendly and very patient throughout the whole of my treatment. Also as i was suffering from a catarrh problem in my throat she kindly paused her treatment in order for me to clear my throat. Thank you for your lovely treatment.
Visited June 2023
Provided by Working Feedback
Review titled Glenfield Dental Surgery
Replied on 12 July 2023
Thank you, Margaret, for your lovely review! We really appreciate your comments about our hygienist and the patience and kindness she showed at your recent appointment with Glenfield Dental.