Gorton Dental Practice
165 Chapman Street, Gorton, Manchester, Greater Manchester, M18 8LYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointing
Rated 2 stars out of 5
by simone delahunt - Posted on 29 October 2024
My son ethan lignum has been a regular attender at this practice for many years. He cancelled his check up appointment due to university schedule. He made another check up appointment which he failed to attend and only remembered a few hours later. A phone call from the practice was made to myself i found the attitude from the gentleman very rude and abrupt i gave apology. i understand that it was an error on his part but was made to feel very unconfutable. I asked if he could make another appointment but was given a long statement regarding nhs regulations. i contacted the nhs dental procedures on 1 failed appointment and was told it was wrong information as one was cancelled and one failed. as a nhs worker myself i feel the practice needs to re look at the nhs regulations and give out the correct information. And have better communication and polite gestures while dealing with patients.
Visited September 2024
Review titled Gorton Dental Practice
Replied on 04 December 2024
Dear S Delahunt, Thank you for your feedback. I am the Practice Manager and I am really sorry to hear about your experience at Gorton Dental Practice. I will ensure that the reception staff show considerable improvement in the future and take on board your feedback. Better communication and polite gestures while dealing with patients is our top priority at all times. However, I will further insist on the reception staff to make sure they are always polite while dealing with the patients. I have checked the records and unfortunately the patient failed to attend 2 appointments in the same month. We have displayed our cancellation policy in the waiting area so that all patients are well informed. It is our aim to provide efficient dental care to all our patients and this can only be achieved through implementation of our cancellation policy. I am really sorry I can not be of any further help in this matter. I wish you all the best in all your future endeavours. Many thanks. Kind Regards, Practice Manager Gorton Dental Practice
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Review titled Good practice, Nice staff
Rated 5 stars out of 5
by Mr Ft Sands - Posted on 08 November 2023
Very reliable practice, lovely staff,Would recommend it to anyone. I went today they were on time and very thorough. thank you
Visited November 2023
Review titled Gorton Dental Practice
Replied on 27 November 2023
Dear Mr Sands, Thank you very much for your positive feedback. Kind Regards, General Manager on behalf of the Gorton Practice Team