Hanover Dental Practice
12 King Street, 12 King Street, Staffordshire, ST5 1ELContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Personal Experience
Rated 4 stars out of 5
by Simon Nixon - Posted on 28 March 2024
I attended an appointment to have a tooth extracted. My appointment was at 1845hrs but I arrived about 30 minutes early. I booked in with a very pleasant receptionist. I was then asked to take a seat in the waiting room. At 1830, 15 minutes before my alloted appointment the dentists assistant asked to to come into the surgery. The dentist I saw was excellent from the word go, explaining all about the procedure including providing information on aftercare following the treatment. The extraction was completely painless and was completed within 15 minutes. I then arranged another appointment with the receptionist and paid the fees for the procedure. My overall experience was very good, the staff were efficient, professional, pleasant and friendly, and although the interior of the building needs considerably updating which is mostly cosmetic, this is currently being undertaken with a planned refurbishment programme.
Visited March 2024
Hanover Dental Practice has not yet replied.
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Review titled Hygienist visit
Rated 5 stars out of 5
by Gaynor - Posted on 05 February 2024
Recently visited for my regular appointment with the hygienist. Surprised to learn that the practise has been taken over and there was construction work taking place. I was seen on time and the treatment was carried out professionally, as always.
Visited February 2024
Hanover Dental Practice has not yet replied.
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Review titled Hygienist
Rated 5 stars out of 5
by Hygienist - Posted on 02 February 2024
Visited the Hygienist as a scheduled appointment as I have done for the last few years. Very professional, easy, relaxed manner and makes me feel comfortable and valued. Spends time explaining the procedure and offers advice regarding brushing, flossing and cleaning. Overall a very positive experience and I can say that my teeth have never been cleaner.
Visited February 2024
Hanover Dental Practice has not yet replied.
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Review titled Hygenist
Rated 5 stars out of 5
by Jacki - Posted on 01 February 2024
Very welcoming and friendly Reassuring… puts me at ease Professional and thorough..scale and polish Great advice re use of interdental brushes etc Happy to go several times annually
Visited February 2024
Hanover Dental Practice has not yet replied.
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Review titled Avoid
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2024
From when I walked through the door felt uneasy as the build looked better on the outside in the dark than inside, inside looked very derelict, holes in floors,dirty, plaster missing on walls just like a building site.. dentist room very outdated, not much care given during exam, the worst part the utensils that had been in my mouth were getting washed as I left in a bowl of dirty cold water with a scrubbing brush i wouldn't do my dishes with... definitely won't be returning...
Visited February 2024
Hanover Dental Practice has not yet replied.
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Review titled Receptionists
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2024
The dentists are great and it’s all smooth sailing but having to deal with the receptionists lets the dental practice down massively. One told me they couldn’t help at all after having issues with a tooth extraction and being very rude and unhelpful for me to call back later that day and speak to a different receptionist and be given the first appointment the next day to resolve the issue!I suggest they take some customer service training
Visited February 2024
Hanover Dental Practice has not yet replied.
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Review titled Hygienist great
Rated 5 stars out of 5
by Michelle - Posted on 04 January 2024
Always puts me at ease and is very friendly. Thats the only reason I come back regulary now, was previously anxious, but not any more
Visited January 2024
Hanover Dental Practice has not yet replied.
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Review titled Very Poor
Rated 1 star out of 5
by Anonymous - Posted on 19 January 2024
Building is like a derelict office building. Far too busy. All furniture old. Walls and floors dirty. No way would we get work done there. Walked out without treatment. Completely unsuitable. I am shocked at the state of this building. It was like a squatter's residence.
Visited January 2024
Hanover Dental Practice has not yet replied.
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Review titled Appalling.
Rated 1 star out of 5
by Anonymous - Posted on 27 January 2024
The building itself looks like it has only just survived a fire. I waited over an hour to be told that there was nothing they could do for me. The assistant and dentist argued throughout my checkup and the dentist lost his cool with me only for then when I was leaving the assistant to tell me the dentist was wrong in what he had said and that options were available to me. I genuinely thought I was on a hidden camera show. Avoid this dentist at all costs.
Visited January 2024
Hanover Dental Practice has not yet replied.
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Review titled Refreshingly straight forward
Rated 5 stars out of 5
by Fran T - Posted on 25 January 2024
I was sceptical about whether the practise was really taking NHS patients as I'd been lured to a previous dentist that said they took NHS and then charged me thru the nose. Hanover were the opposite, despite a full waiting room, I was dealt with professionally and quickly for a standard check up. Saw a lady dentist who explained everything she was doing very clearly to me, no massive confusing words to scare me. Turned out I needed a filling and a clean. The dentist was really clear about what I needed to pay (minimal compared to previous dentist I'd visited) £25.80 for check up. Nothing for xray (included in check up) £40 for filling, £40 for 20 min hygienist. No upselling of expensive dental plan etc. Got next appointment within the month. Very impressed. Thank goodness some dentists still have the interests of their patients at heart not just their profits.
Visited January 2024
Hanover Dental Practice has not yet replied.