Hencotes Dental Practice
7 Hencotes, Hexham, NE46 2EQContact details and opening times
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Reviews
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Review titled Pretty awful
Rated 1 star out of 5
by Anonymous - Posted on 29 August 2023
Firstly, reception staff, very welcoming and personable and friendly. Like someone else said in a review ‘it depends which dentist you get’. I used to have a lovely lady, sadly she left & twice now I have sadly been on the receiving end of the dentist who owns the practice...please take a course in relating to your patients because you have zero skills. Greeted me in the waiting room to collect me with ‘X....is it?’ Well at least make sure you have a persons name! My ‘check up’ must have lasted 5 mins if that...cut me off every time I attempted to explain issues with my teeth, no friendly banter, no eye contact, genuine interest in my health, totally robotic. Even pronounced what was likely wrong before she had looked in my mouth! Simply a conveyer belt, totally non-caring ‘process’, completely lacking in empathy & personal touch, I think you need a serious re-think.
Visited July 2023
Hencotes Dental Practice has not yet replied.
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Review titled Worst customer service
Rated 1 star out of 5
by Anonymous - Posted on 29 June 2023
The level of customer service given at reception is next to none don’t expect a smile or conversation, the actual dentists are nice but are always late. Only dentist in hexham taking new patients and there’s a reason! Takes 2 months to get an appointment. Waiting room upstairs is an accident waiting to happen boxes piled high where there used to be a kids toy area looks awful.
Visited June 2023
Hencotes Dental Practice has not yet replied.