IDH Limited
ADP Tavistock, West Devon Borough Council, Kilworthy Park, TAVISTOCK, Devon, PL19 0FZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appalling admin
Rated 3 stars out of 5
by Turnip - Posted on 16 April 2024
I’ve lost count of the times this dentist has cancelled my appointments. The most recent piece of genius is that he dentist asks you to book an appointment in 6 months, but the reception can’t book that far in advance so you have to ring them up a month later to arrange an appointment
Visited April 2024
Review titled IDH Limited
Replied on 09 May 2024
Dear Patient, We are very sorry to hear that you have been unhappy with the service that has been provided by our reception team. The reception team is the face of our practice and it is important to us that they provide all patients with the service they deserve. We have taken on board your comments and will provide the team with this feedback and stress the importance of providing a good service to our patients. Kind Regards Julie Wood - mydentist Patient Services Team Leader
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Review titled Terrible receptionist and uncaring dental practice
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2023
Firstly the practice informed me I would have to go fully private and the receptionist refused to give me help to find another NHS practice . I actually remember her from last time , really defensive and rude with no people skills .Secondly they rescheduled my appointment to a few weeks later and when I did turn up today we’re already late by 15 mins ( I have work appointments so need appointments to be on time ) . I decided I was not happy with this a there lack of care for NHS patients whom they seem to have left stranded . Receptionist is one of the worst health care receptionists I’ve every come across , absolutely unhelpful
Visited February 2023
Review titled IDH Limited
Replied on 10 July 2023
Dear Patient, Thank you for your feedback, it is very much appreciated as we always endeavour to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that you received at our practice and would like to apologise for any inconvenience this may have caused you. On review of your comments, I would ask that you contact the Practice Manager on to further discuss your concerns. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader