Lockwood Dental Practice
215-219 Lockwood Road, Lockwood, Huddersfield, W Yorkshire, HD1 3TGContact details and opening times
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Reviews
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Review titled Avoid this place
Rated 1 star out of 5
by Anonymous - Posted on 03 December 2024
Initially seen as an emergency patient through 111 service due to severe tooth pain. I was grateful to be seen promptly and the dentist was helpful, offering follow-up appointments to complete my treatment since I didn't have a regular dentist. At my first appointment, I correctly paid both the Band 1 charge and then the additional amount for Band 2 treatment (total £73.50) for the root canal procedure. After several cancelled appointments by the practice, I finally got a follow-up appointment. Despite their records showing my previous payment, they attempted to charge me again for the same course of treatment. When I challenged this as a vulnerable patient, the receptionist's attitude was unhelpful and dismissive. While they did eventually refund the difference, this suggests a clear training need regarding NHS charging structures and proper processing of patient payments. During the delay between appointments, a tooth adjacent to the treated one actually broke and fell out, which in hindsight was likely the source of my original pain. However, my main concern focuses on the administrative aspects of my care. There appears to be a need for better training on NHS dental charge bands and how to handle billing queries sensitively, particularly when dealing with vulnerable patients. While grateful for the dental care received, I would advise any patients to carefully check their NHS dental charges and keep their receipts. The practice would benefit from additional training on NHS payment systems and improving customer service for vulnerable patients.
Visited December 2024
Lockwood Dental Practice has not yet replied.
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Review titled Great dentist
Rated 5 stars out of 5
by Anonymous - Posted on 17 August 2024
I have been going to this dentist for over 30 years. I recently had root canal treatment. I am a very nervous patient and the dentist put me at ease and was very gentle.
Visited August 2024
Lockwood Dental Practice has not yet replied.