London Dental Smiles
229-231 Church Road, Willesden, London, NW10 9EPContact details and opening times
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Reviews
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Review titled Unreasonable and Disrespectful Treatment by Recption Staff
Rated 1 star out of 5
by Audrey Elizabeth Daley - Posted on 26 June 2023
I was in absolute agony and rang for an appointment, I was given an appointment for Monday , I called back 5 minutes later and asked for an earlier appointment to acute pain...I was told come to our emergency appointment on Saturday 24. 6.23, when I called back on the Friday to check the time of my impending appointment, I was told you missed your appointment and you can't book another appointment due to missing an appointment 2 years ago..I wad shocked, I explained that I genuinely believed that it was Saturday 's emergency clinic and why would someone in absolute agony dna an appointment to come a day later ...she was so rude disrespectful, Insensitive, robotic ,and stone faced...I explained about me having a Spinal Fracture an extreme Phobia of dentists which my dentist had helped me overcome and was in excruciating pain she had no empathy or compassion, I do understand that every dentist has a dna policy but where people are disabled and have poor mobility ,and its questionable if it were I or the receptionist that made the mistake and if it were me I was in extreme pain, anyone can make a mistake...I have been at the dentist for 30 years and being struck off for making a mistake 2 years ago is so inappropriate, I asked to speak to my dentist or leave a message and the first receptionists would not even let me do that knowing that I was not able to easily get to the surgery due to my disability and needing help to get around...I think these decisions should be made by a Clinician not by a clerk..now iam left in without a dentist and untreated...the practice is not disability friendly and the receptionists are combative and unreasonable.
Visited June 2023
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