Manor Dental Surgery
270 Hunts Pond Road, Titchfield Common, Fareham, Hampshire, PO14 4PFContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Manor Dental Surgery.
Reviews
-
Review titled Closed?
Rated 2 stars out of 5
by Anonymous - Posted on 01 March 2023
Turned up today for a 9am appointment. Door locked and no one about. Had no notice of a cancelled appointment. Wondered if the surgery has closed?
Visited March 2023
Review titled Manor Dental Surgery
Replied on 04 April 2023
Cancellation of appointments is something we try very hard to avoid and apologise if you have had to endure this inconvenience. Cancelling an appointment last minute is something we never would like to do, but your patient journey is our primary concern. If due to staffing shortages we feel we are unable to provide the best quality of care possible then we have no option but to cancel your appointment as a last resort. In the event of a last-minute cancellation our admin team works hard to contact all patients via SMS and voice message to alert them to this change in a timely manner using the latest contact information we have on file. If you were unable to receive these messages prior to arriving at the practice then we do apologise, and are constantly working to improve.
-
Review titled Worst experience ever
Rated 1 star out of 5
by Anonymous - Posted on 25 November 2022
Visited today for a simple filling. I was made to feel worthless when I advised I wouldnt be able le to pay nearly £600 today for work that wouldn't be happening for a few weeks. At which point see wipped my glasses off and as good as kicked me out. I definitely will not be returning. Customer service is nonexistent. As weel as no empathy as I was obviously nervous about sitting in the chair
Visited November 2022
Review titled Manor Dental Surgery
Replied on 04 April 2023
Thank you for your feedback and are truly sorry that you have had this poor experience. We take all complaints seriously and every complaint is reviewed in our staff meetings so that we can learn from it and improve the patient journey experience.
-
Review titled Good service but long NHS wait lists
Rated 4 stars out of 5
by Anonymous - Posted on 14 February 2023
I am an NHS patient at this practice and was given an emergency appointment in order to address severe tooth pain. The dentist carried out a thorough check and took Xrays. I was given meds for the infection and booked in for a check up with a view to further treatment. The dentist was friendly and felt I was given good service. I'm now out of pain and waiting on follow up treatment. My only criticism is that I'm having to wait 10 weeks for the next appointment. My feeling this is down to national NHS wait times, not the individual dentists. Generally happy with the speed I was seen and treatment, thank you !
Visited November 2022
Review titled Manor Dental Surgery
Replied on 04 April 2023
Thank you for your feedback and are truly sorry that you have had this experience. Due to high patient demand and staff shortage issues in the area it can at times be difficult to arrange an appointment. We are constantly striving to improve and your poor experience will be highlighted in our upcoming staff meeting so that we can learn from it and improve the patient journey experience.