Market Place Dental Practice - Ramsbottom
6-8 Market Place, Ramsbottom, BL0 9HTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disgraceful
Rated 1 star out of 5
by Gillian Cooper - Posted on 01 December 2024
Completely unprofessional practise in dire needs of customer service training. One appointment was rearranged three times resulting in finally being seen nine months later.
Visited November 2024
Market Place Dental Practice - Ramsbottom has not yet replied.
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 06 February 2025
I have been with this dentist for 12 months now as an NHS patient and quite frankly I find them an appalling practice!!! I have been trying to get a hygienist appointment since September / having had some cancelled. I was told the dentist would do a scrape and polish in the mean time which he refused to do even though he is recommending that I need it. I also need a root canal which is covered by the nhs band 3 however the dentist has told me I have to go private and then come back to him for a cap ??/ why ??/ Myself and my partner are constantly having appointments cancelled. My last one was cancelled 4 times and then they tried to say I had cancelled it...luckily I had proof. The receptionist are awful particularly one ...no customer service skill, not at all welcoming or friendly basically has a bad attitude !! I think this whole practice needs to have a good look at itself and staff and think about what they are offering to their customers....because 5* dental treatment isn't it !!!
Visited October 2024
Market Place Dental Practice - Ramsbottom has not yet replied.
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Review titled Poor reception attitude
by Jonanthan Wilson - Posted on 17 September 2024
I had an appointment today and was confused. My dentist wasn't available so I was seen by a different dentist. I was given a diagnosis and treatment plan then told I needed to book a new appointment with my normal dentist. On booking the new appointment I was told it would be a repeat of today but with my dentist ie another diagnosis and treatment plan. Why was today not cancelled if my dentist wasn't available? Why I am having to have another review? Trying to discuss with the reception staff I found them very dismissive and not understanding. I had taken half a day off work (unpaid) and now need to take another half day (unpaid). I cannot afford to loose a full days pay in this way as I'm sure you wouldn't like either. I could not find anywhere on your site to leave feedback so am doing it here. The only option was to ring and I didn't want another pointless discussion with the reception staff.
Visited September 2024
Market Place Dental Practice - Ramsbottom has not yet replied.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Abbie - Posted on 18 September 2024
I had been referred here from my dentist to have a tooth out. No problems at all! Wednesday staff were fantastic. They made me feel at ease right away and helped me deal with my phobia I have of dentists. I would recommend going there to anyone. So thank you very much to all staff you were brilliant!!
Visited September 2024
Market Place Dental Practice - Ramsbottom has not yet replied.
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Review titled Minor but annoying dishonesty!
Rated 2 stars out of 5
by Anonymous - Posted on 14 January 2025
Part of its listing details on nhs uk Marketplace Dental Practice Ramsbottom treatments-and-services pages shows "scale and polish" as a NHS Service offered by this practice. However, when recommended to me by the dental surgeon this treatment is not provided by the practice under its NHS treatment, despite a statutory obligation under band 1 of the NHS dental charges Schedule. If asked why not I am sure that the practice will assert that the recommendation is for cosmetic treatment and so not "(if clinically needed)" as that schedule notes. However I was not advised at the time that this is cosmetic and the non-NHS dental hygienist who works in the practice will charge privately via the practice a (reasonable) £25 approximate fee!
Visited August 2024
Market Place Dental Practice - Ramsbottom has not yet replied.