Mr K Faiz & Associates
Confi Dental Care, 207 Southborough Lane, Bickley, Bromley, Kent, BR2 8ARContact details and opening times
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Reviews
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Review titled Not the best experience
Rated 3 stars out of 5
by Anonymous - Posted on 03 December 2023
Was my first time coming to the practice so was wondering how it would go. Upon meeting with the dentist they didn’t seem understanding of why I wasn’t able to come to the dentist for quite some time. In addition, instead of giving me advice they were being judgemental and were shaming me of my lifestyle choices; although it’s important to get advice and feedback from a healthcare professional, the manner in which it was delivered did not feel comforting nor professional. On top of that, after being told what work had to be done, despite signing up as an NHS patient only wanting NHS treatment, I was going to be given private treatment which I had to remind them that I did not want that due to financial reasons. After telling them that they proceeded to be very pessimistic and I was told that I’d most likely have to wait a year for the needed procedure to be done and if I’m “really really lucky” I could get it in a month. I was contacted to get the needed procedure done a week later. I had to ponder on whether this is how a normal dentist visit should go, but after thinking for a while I don’t believe so. Because of this experience I’m scared that I’ll be judged if I get another consultation from them.
Visited November 2023
Review titled Mr K Faiz & Associates
Replied on 05 December 2023
Dear Patient, we are sorry to hear of your experience and thank you for the feedback. On behalf if the Practice I wish to apologise for your experience ; I am unable to comment on the actual scenario but we see many Patients wishing to have NHS dentistry only and are able to find a solution albeit involving referral services if there is a need. I would like to help remedy this issue ; please feel free to call and mention your experience , reception will book you back-in for an assessment with the same or another dentist so that you can get a clear picture of your options. Dr Khalid Faiz Principal Dentist.