Museum Street Dental Surgery
Museum Street Dental Surgery, 11-13 Museum Street, Warrington, Cheshire, WA1 1JAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Constant cancellations
Rated 1 star out of 5
by Anonymous - Posted on 18 June 2024
I have been trying to have a routine checkup for over 18 months. This practice has cancelled my appointment for tomorrow... I have now been on hold for 45 minutes, stuck at position 4. When you do finally get to speak to someone, there is rarely an apology or explanation.I am quite appalled and disgusted with the service
Visited June 2024
Review titled Museum Street Dental Surgery
Replied on 19 June 2024
'Thank you for taking the time to leave feedback regarding your experience at Museum Street Dental Practice. We are very sorry to hear that you have not had a positive experience with us. Currently, there is a national shortage of NHS dentists and we are working hard to increase the provision of NHS appointments as much as possible. We are currently in the process of recruiting more dentists. It is sometimes necessary for us to reschedule non urgent appointments, to ensure that patients requiring urgent dental care or essential treatment are prioritised. We do understand that this can be frustrating for patients, and we can assure you that we are trying to minimise the rescheduling of routine appointments as much as possible. We do apologise for any inconvenience this may have caused you. If a routine appointment is rescheduled for a later date, we do have emergency provision should a patient experience a dental emergency before their next appointment date. We are currently experiencing a very high volume of calls into the practice, we have made changes to our telephone system to try and help us manage this better, however we are receiving thousands of calls daily. We do apologise for the delays you have experienced when trying to contact us. Feedback is essential to us to help us improve our service, thank you again for taking the time to provide us with your comments. If you would like to discuss this further, please contact us directly, which you can do so via email at museumstreetdentalsurgery@yahoo.com and we would welcome further feedback from you. Kind regards Museum Street Dental Practice
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Review titled Fabulous practice from reception through to dentist team
Rated 5 stars out of 5
by Kerrie Brettle - Posted on 19 June 2024
I can't speak highly enough of Museum St Dental Practice. The reception team today were warm, friendly & speedy. They work really hard for their patients within a nationally squeezed service. The dental team i had today were great. I had a new post crown & a post crown repair. The dentist team i saw today were friendly & settled my nerves quickly. My treatment was carried out effectively without problems. Highly recommended.
Visited June 2024
Museum Street Dental Surgery has not yet replied.
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Review titled Abcess
Rated 5 stars out of 5
by DMB - Posted on 08 May 2023
Had an abscess on a lost tooth because it had been overloaded with filling. It was an emergency and I was seen very quickly. I am old so my past experiences with dentists have been scary and left me in a terrible state! The dentist I saw was lovely, and both she and the nurse were sympathetic, calming and very good getting me sorted. I couldn't handle the pain so it was the first time I've trusted a dentist in 20+ years and I'm sooo glad I got her! I'm still in some post pain but I would definitely recommend her! Thank you x
Visited May 2023
Review titled Museum Street Dental Surgery
Replied on 19 June 2024
Thank you for taking the time to leave comments about your experience with us at Museum Street Dental Practice. It's always great to receive positive feedback, your comments also help us to improve the service that we provide. We are very happy to hear that you had such a positive experience. Thank you again for your feedback.
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Review titled Great dental clinic
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2023
Very polite.gave good advice.very patient.know how to make the paitent UN nervous.very welcoming.very calm
Visited January 2023
Review titled Museum Street Dental Surgery
Replied on 18 January 2023
Thank you for taking the time to provide feedback about your experience with us at Museum Street Dental Practice. It's great to receive such encouraging feedback. We are very happy that you had a positive experience and the team reassured you. Patient feedback is essential so that we can respond to patient needs and it helps us to improve the service we provide so thank you once again for your comments
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Review titled Superb dental practice
Rated 5 stars out of 5
by LindaC. - Posted on 07 December 2022
I can’t praise Museum Street dental practice enough. Having been registered with this practice for some years I have always received expert care. This week I had an appointment to have a tooth out. Whilst I had every confidence in my dentist I wasn’t looking forward to the procedure however thanks to the skill, reassurance, and clear explanation of what to expect I had absolutely nothing to worry about. My whole experience was positive from start to finish. For this I am grateful to everyone I had contact with, from the reception team to the dental nurse and dentist who all work together to provide (under extremely busy conditions) a very positive & much needed service.
Visited December 2022
Review titled Museum Street Dental Surgery
Replied on 09 December 2022
Thank you Linda for taking the time to provide feedback about your experience with us at Museum Street Dental Practice. It's great to receive such encouraging feedback. We are very happy that you had a positive experience and, that the team made you feel reassured. Patient feedback is essential so that we can respond to patient needs and it helps us to improve the service we provide so thank you once again for your comments.
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Review titled Compassionate and patient staff
Rated 5 stars out of 5
by Stephanie Wakelam - Posted on 09 September 2022
I've used this practicw for the last 3 years. I used to be really bad at looking after my teeth so after check ups I'd frequently be referred to the hygienist. When they looked after me they were never rude or condescending and they politely educated me on how to better clean my teeth. Once I had kept my teeth clean enough I was referred to get braces fitted. I had to have some teeth pulled out due to crowding and as they were injected the anesthesia I started to panic. They asked if I was in pain, but I was scared, so they stopped giving me time to calm down and only carried on when I said I was ready. I really wish I thanked them more as I left.
Visited August 2022
Review titled Museum Street Dental Surgery
Replied on 22 September 2022
Thank you for taking the time to provide feedback about your experience with us at Museum Street Dental Practice. It's great to receive such encouraging feedback. We are very happy that you had a positive experience and, that the team were compassionate and patient. Feedback is essential so that we can respond to patient needs and it helps us to improve the service we provide so thank you once again for your feedback.