mydentist, Ankerage Green, Worcester
Unit 2 Ankerage Green, Worcester, Worcestershire, WR4 0DZContact details and opening times
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Reviews
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Review titled Awful place
Rated 1 star out of 5
by Anonymous - Posted on 23 June 2024
Where to start! Awful place. My kids haven’t seen a dentist in 2 years as they cancel the apt a week before it’s due then can’t book a new one for 6 months and so they then repeat…. I was also told my one child was no longer with the practice as the dentist left and had to find a new one 🙄 I tried to get an apt for an emergency as my filling fell out and I was in pain. The first time they triaged it and I didn’t hear back, I rang at 2pm to check and was told “oh I don’t know why you haven’t got an apt, you’ll have to ring back in 3 days when the nhs dentist is next in”. I ring back in 3 days and again the same happens, promised an apt and nothing. I ring for the third time and I’m told the NHS dentist is on Saturday and she will put me on the triage list, bearing in mind this has now been going on for a week. I asked if this was definitely going to happen as I’m in pain and waiting so long and was reassured I was on the books to be called. Saturday comes and shocker no call. I call Monday to be told by a rude lady that she has no idea why I was told that as no nhs dentist was in that day. You couldn’t make it up!!! Luckily the practice in Kings Norton helped me loads and put a temp filling in, but when I called to say it won’t last long and I need an urgent apt within 3 weeks, guess what? They couldn’t get me one for 6 weeks. When I finally saw the dentist the other day (who is so lovely) she didn’t even know about me trying to get in for weeks to see her, so had they triaged me all those times??? I always hear the staff moaning and gossiping behind the reception desk and when I was in the other day an older lady went to pay and a lovely dentist told her not to worry as she had been messed about. The next moment a “delightful” dental nurse with a bad attitude comes out asking the dentist why she let her off payment and said that the lady chose to go private so it’s her problem.. I was gobsmacked. She went on for ages saying how she would have taken her money and if the dentist continues being too soft she will never make any money. I think you’ll find most of us don’t choose to go private, it’s because your practice is a shambles and we are that desperate as we are in pain. I’m taking this complaint higher as it’s so unfair to all of the patients they are messing about.
Visited June 2024
Review titled mydentist, Ankerage Green, Worcester
Replied on 24 June 2024
Dear Patient, Thank you for taking the time to leave feedback. My name is Elliott, I'm the Practice Manager. I apologise that you feel you've had poor service and struggled getting an appointment. Should you wish to discuss this further please feel free to contact me directly on worcester-pm@mydentist.co.uk Kind regards Elliott
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Review titled appointment cancelled 3 times by the dentist
Rated 1 star out of 5
by Anonymous - Posted on 18 June 2024
I have had my appointment cancelled three times by this practice at short notice and then given another date weeks later they are not serving the NHS patients with any respect, after all patients are people with medical needs that need treating, can't wait for the next excuse from the
Visited June 2024
Review titled mydentist, Ankerage Green, Worcester
Replied on 18 June 2024
Dear Patient, Thank you for taking the time to leave feedback. My name is Elliott, I'm the Practice Manager. I apologise that you have had your appointment cancelled multiple times. Should you wish to discuss this further please feel free to contact me directly on worcester-pm@mydentist.co.uk Kind regards Elliott
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Review titled Reliable practice
Rated 5 stars out of 5
by Janette Torrance - Posted on 18 June 2023
Reminders are sent on time. Dentist friendly helpful good at the job and rarely late. Waiting room clean bright and cheerful. The receptionist s are efficient.
Visited June 2023
Review titled mydentist, Ankerage Green, Worcester
Replied on 27 June 2023
Dear Janette Torrance, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Good Experience
Rated 5 stars out of 5
by Anonymous - Posted on 13 May 2023
Visit to dentist for annual check up went well Surgery was busy but I was not kept waiting too long before I saw my usual dentist As always I was dealt with pleasantly not rushed asked questions regarding the general cleaning of my teeth asked about any problems Told things I should be doing such as Sensitive Toothpaste for my receeding gums I was welcomed it was a nice friendly appointment and as I went out the receptionist asked if I would like to book my next check up
Visited May 2023
Review titled mydentist, Ankerage Green, Worcester
Replied on 16 May 2023
Dear Patient, Thank you for taking the time to leave such a positive comment about our practice. As a company we strive to deliver excellent dental care and I'm pleased to hear that we have succeeded. Our practice is a busy practice who I know strive to accommodate their patients whenever they can. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2023
I needed an emergency appointment, I had toothache for several days, my practice kindly fitted me in quickly. My dentist was patient, caring and considerate of my anxiety, she cured my toothache too. Excellent
Visited May 2023
Review titled mydentist, Ankerage Green, Worcester
Replied on 14 June 2023
Dear Patient Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Great practice and people
Rated 5 stars out of 5
by Inde Uppal - Posted on 05 May 2023
Regular visits with hygienist have been excellent as have the dentist visits. After a recent incident of severe gum pain I was seen by the dentist extremely quickly. I was subscribed some meds and was diagnosed with a gum infection. The support staff and dental clinicians were all efficient, friendly and professional. Very impressive 10/10.
Visited May 2023
Review titled mydentist, Ankerage Green, Worcester
Replied on 10 May 2023
Dear Inde Uppal, Thank you for your feedback. I am pleased to read that you are happy with the treatment you received at our practice and hope that your satisfaction continues. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Emergency Appointment
Rated 5 stars out of 5
by Alison Taverner - Posted on 08 May 2023
I called the practice in severe pain and was dealt with by a very helpful receptionist who relayed my concerns to the dentist and received an appointment the same day and was immediately out of pain for which I was very grateful
Visited May 2023
Review titled mydentist, Ankerage Green, Worcester
Replied on 16 May 2023
Dear Alison Taverner, This is wonderful to hear. Thank you for sharing your experience with us. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Super practice
Rated 5 stars out of 5
by Pam - Posted on 08 April 2023
This practice is always immaculate. The staff are lovely very helpful and they treat you with kindness, care and respect. I would highly recommend them to anyone, Especially people like myself with a fear of dentist’s.
Visited April 2023
Review titled mydentist, Ankerage Green, Worcester
Replied on 20 April 2023
Dear Pam, Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Great NHS Dentist
Rated 5 stars out of 5
by James Love - Posted on 19 February 2023
Managed to get be a next day emergency appointment to fix a broken filling. Always receive great treatment from this dentist.
Visited February 2023
Review titled mydentist, Ankerage Green, Worcester
Replied on 20 April 2023
Dear James, Thank you for your feedback. I am pleased to read that you are happy with the treatment you received at our practice and hope that your satisfaction continues. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 January 2023
I urgently needed a dental appointment prior to going into hospital to have major surgery. The reception staff bent over backwards to fit me in and given that there was a very short window to have the treatment and it was the festive season I would not have been surprised if they couldn’t fit me in. But they did and the dentist and her assistant were so kind and supportive when I arrived. They truly went above and beyond at the practice to help me. I can’t thank them enough.
Visited January 2023
Review titled mydentist, Ankerage Green, Worcester
Replied on 09 January 2023
Dear Patient, Thank you for taking the time to leave such a positive comment about our practice. As a company we strive to deliver excellent dental care and I'm pleased to hear that we have succeeded. Our practice is a busy practice who I know strive to accommodate their patients whenever they can. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader