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mydentist, Ashley Road, Epsom

38B Ashley Road, Epsom, Surrey, KT18 5BH

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Help others by sharing your thoughts and experiences about mydentist, Ashley Road, Epsom.


Reviews

Displaying 1 to 10 of 14

  1. Review titled Really disappointed

    Rated 2 stars out of 5

    by Anonymous - Posted on 06 September 2024

    The staff at reception were so lovely both over the phone and in person, cannot fault them at all. The dentist assistant too was really nice and had a lovely calming demeanour. The dentist was brash and a bit rude. I told him I am a terribly nervous patient and he did not amend his behaviour or attitude if anything he was worse! He made me more nervous and panicked. He would not listen to nor answer any of the questions I had. So disappointed as I was recommended this practice as an extremely nervous patient.

    Visited September 2024

    Report as unsuitable

    Review titled mydentist, Ashley Road, Epsom

    Replied on 03 October 2024

    Dear Patient, Thank you for your feedback, it is very much appreciated as we always endeavour to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that you received at our practice and would like to apologise for any inconvenience this may have caused you. On review of your comments and as we are unable to identify you from the details left, I would ask that you contact the Practice Manager on to further discuss your concerns. Kind Regards Julie - mydentist Patient Services Team Leader

    Report as unsuitable


  2. Review titled Friendly and professional.

    Rated 5 stars out of 5

    by Julie - Posted on 10 May 2024

    We have been patients here for a very long time and have always found the practice to be efficient and professional. Everyone from the receptionists and dental assistants to the dentists, is warm and approachable. My recent check up was carried out as efficiently as usual, with procedures clearly explained.

    Visited May 2024

    Report as unsuitable

    Review titled mydentist, Ashley Road, Epsom

    Replied on 13 May 2024

    Dear Julie, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader

    Report as unsuitable


  3. Review titled Excellent first visit

    Rated 5 stars out of 5

    by Anonymous - Posted on 08 December 2023

    I am really pleased with my first visit. The dentist I saw was fabulous and took great care in explaining what she was doing during my check up. All staff including Reception were welcoming and friendly. Would definitely recommend to others and I am really pleased I am registered with them.

    Visited December 2023

    Report as unsuitable

    Review titled mydentist, Ashley Road, Epsom

    Replied on 13 December 2023

    Dear Patient, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader

    Report as unsuitable


  4. Review titled Very friendly

    Rated 5 stars out of 5

    by Catherine - Posted on 04 November 2023

    I don't think I've ver enjoyed a visit to the dentist more! The receptionist couldn't have been nicer and more helpful, I was seen right on time, the dentist was professional and helpful, and the dental assistant made me laugh throughout! I've booked in for a clean and a consultation on replacing my crown and look forward to seeing them again!

    Visited October 2023

    Report as unsuitable

    Review titled mydentist, Ashley Road, Epsom

    Replied on 07 November 2023

    Dear Catherine, Thank you for taking the time to leave such a positive comment about our practice. As a company we strive to deliver excellent dental care and I'm pleased to hear that we have succeeded. Our practice is a busy practice who I know strive to accommodate their patients whenever they can. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader

    Report as unsuitable


  5. Review titled Great practice

    Rated 5 stars out of 5

    by Teresa - Posted on 18 June 2023

    From first contact with the practise my experience has been amazing I am a nervous patient and and my lovely dentist reassured me the whole way through my appointment managing my anxiety and making me feel at ease excellent service and reception polite

    Visited June 2023

    Report as unsuitable

    Review titled mydentist, Ashley Road, Epsom

    Replied on 26 June 2023

    Dear Teresa, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader

    Report as unsuitable


  6. Review titled Fantastic Practice

    Rated 5 stars out of 5

    by Jerry - Posted on 21 May 2023

    I have been a patient here for a number of years and have always been attended to promptly and professionally, always had the treatment proposed explained and carried out with care

    Visited May 2023

    Report as unsuitable

    Review titled mydentist, Ashley Road, Epsom

    Replied on 07 June 2023

    Dear Jerry, Thank you for your feedback. I am delighted that you are happy with our practice and hope that your satisfaction continues. We look forward to welcoming you back to the practice in the future. Kind regards Julie Wood - {my}dentist Patient Services Team Leader

    Report as unsuitable


  7. Review titled Amazing practice

    Rated 5 stars out of 5

    by Anonymous - Posted on 07 April 2023

    We are very impressed. The reception staff are friendly, helpful & cheerful - a lot of places could learn from their cheerfulness, team spirit and customer service - they are a credit to this practice. Our dentist is amazing, I’m fine with being at the dentist but my husband has always been nervous and hated going, however our dentist has completely changed his confidence - her patience, understanding and compassion is unique. We are so pleased to have found this practice - thank you!

    Visited April 2023

    Report as unsuitable

    Review titled mydentist, Ashley Road, Epsom

    Replied on 18 April 2023

    Dear Patient, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader

    Report as unsuitable


  8. Review titled Helpful practice

    Rated 5 stars out of 5

    by Jill - Posted on 14 April 2023

    Great friendly staff from the moment you enter the practice. Didn't have to wait long appointment on time dentist explained everything in detail and after care advice.

    Visited April 2023

    Report as unsuitable

    Review titled mydentist, Ashley Road, Epsom

    Replied on 18 April 2023

    Dear Jill, Thank you for your feedback. I am delighted that you are happy with our practice and hope that your satisfaction continues. We look forward to welcoming you back to the practice in the future. Kind regards Julie Wood - {my}dentist Patient Services Team Leader

    Report as unsuitable


  9. Review titled Great pratice

    Rated 5 stars out of 5

    by Kdennis - Posted on 12 February 2023

    I had a broken tooth and I wanted to see a dentist asap , I was seen within a day and had treatment , I was in impressed with the all round structure of the dentist and the staff

    Visited February 2023

    Report as unsuitable

    Review titled mydentist, Ashley Road, Epsom

    Replied on 24 February 2023

    Dear Patient, Thank you for your feedback. I am pleased to read that you are happy with the treatment you received at our practice and hope that your satisfaction continues. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader

    Report as unsuitable


  10. Review titled Fantastic

    Rated 5 stars out of 5

    by Anonymous - Posted on 16 February 2023

    Had my second visit to the practice today and the staff were amazing. I had all my top teeth extracted today as part of my treatment and both the dentist and nurse were fantastic, really patient with me, calming and generally wonderful. I couldn't ask for a better team : )

    Visited February 2023

    Report as unsuitable

    Review titled mydentist, Ashley Road, Epsom

    Replied on 24 February 2023

    Dear Patient Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader

    Report as unsuitable