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mydentist, Barrack Street, Norwich

124 Barrack Street, Norwich, Norfolk, NR3 1TL

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Help others by sharing your thoughts and experiences about mydentist, Barrack Street, Norwich.


Reviews

Displaying 1 to 8 of 8

  1. Review titled Unable to contact by phone

    Rated 2 stars out of 5

    by Anonymous - Posted on 03 July 2023

    After receiving a letter saying my dentist was no longer giving NHS treatment I tried to ring. I was originally no. 8 in the queue. When I got to no. 1 after 15 minutes they cut me off. Following that I could only get an engaged tone.

    Visited June 2023

    Report as unsuitable

    Review titled mydentist, Barrack Street, Norwich

    Replied on 10 July 2023

    Dear Patient We are sorry to hear about the difficulties you have faced contacting practice. We have seen an increased demand from patients wishing to contact us for appointments, which has put many practices under pressure. We appreciate and apologise for the frustration not being able to speak to our staff can cause. If you are still experience problems, please do not hesitate to contact our {my}dentist Patient Support Team on 01204 799 799 Option 1 who will be able to liaise with the practice for you. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader

    Report as unsuitable


  2. Review titled Clearly not willing to see NHS patients

    Rated 1 star out of 5

    by Anonymous - Posted on 15 May 2023

    Took 2 years following start of Covid for them to even be willing to book routine NHS patients. Then finally managed to book appointments (with a 6+month wait for said appointments) and each time they then cancel the appointments within 4 weeks of them being booked. Seems they clearly have no intention of ever seeing routine NHS patients so if we can’t access private dentistry then my family are left with no access to dental care. Very frustrating. I’d be willing to wait the 6 months to be seen but we’re now looking at trying to book appointments that are more than a year beyond when we first had some booked in due to repeated cancellations…and those will probably be cancelled too.

    Visited May 2023

    Report as unsuitable

    Review titled mydentist, Barrack Street, Norwich

    Replied on 12 June 2023

    Dear Patient, We are sorry to hear that you are unhappy with the time it takes to get an appointment at our practice. I would like to apologise for any inconvenience this may have caused you. Unfortunately, appointments are in extremely high demand at the moment and our dentist’s diaries are fully booked. Please be assured we are working hard to increase our appointment availability and see our patients as soon as possible. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader

    Report as unsuitable


  3. Review titled Friendly Practice

    Rated 5 stars out of 5

    by Anonymous - Posted on 03 May 2023

    Very friendly and efficient service with a relaxing atmosphere. Text messages to remind you of appointments and time

    Visited April 2023

    Report as unsuitable

    Review titled mydentist, Barrack Street, Norwich

    Replied on 10 May 2023

    Dear Patient, Thank you for your feedback. I am delighted that you are happy with our practice and hope that your satisfaction continues. We look forward to welcoming you back to the practice in the future. Kind regards Julie Wood - {my}dentist Patient Services Team Leader

    Report as unsuitable


  4. Review titled Great practice

    Rated 5 stars out of 5

    by TR09 - Posted on 18 April 2023

    I bring my daughter to the dentist and the dentist she sees is lovely. My husband goes her as well and always received great service.I only wish that they would let me join with my family

    Visited April 2023

    Report as unsuitable

    Review titled mydentist, Barrack Street, Norwich

    Replied on 10 May 2023

    Dear TR09, Thank you for your lovely feedback regarding our practice and for taking the time to leave it. I am very happy to hear that your treatment went well, and we look forward to welcoming you back to the practice in the future, Kind Regards Julie Wood - {my}dentist Patient Services Team Leader

    Report as unsuitable


  5. Review titled Terrible

    Rated 1 star out of 5

    by Ian Garrard - Posted on 03 April 2023

    Over 1 year to get two route canal fillings on front teeth. First dentist filled front teeth. No x Ray. Second dentist x rays and referral ti hospital but 3 attempts later I'm in agony. I've cancelled with this dentist now ,it's like a horror show. I was in so much pain when In surgery I needed a urgent appointment. The Chap in front of me needed teeth whitening 100 pounds deposit and a choice of dates .I was told no appointments I complained and after reception confirmed with dentist I was given a white slot, that's private .what a shameful world

    Visited March 2023

    Report as unsuitable

    Review titled mydentist, Barrack Street, Norwich

    Replied on 19 April 2023

    Dear Patient, Thank you for your feedback, it is very much appreciated as we always endeavor to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that you received at our practice and would like to apologise for any inconvenience this may have caused you. On review of your comments, I would ask that you contact the Practice Manager on to further discuss your concerns. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader

    Report as unsuitable


  6. Review titled Lovely service from lovely staff

    Rated 5 stars out of 5

    by Anonymous - Posted on 25 March 2023

    I visited recently for the first time since pre-covid and had a lovely experience from start to finish. Especially impressed with the reception team, who were very understanding of my issues and so helpful explaining my options. Practice was a clean and professional environment also. Definitely recommend.

    Visited March 2023

    Report as unsuitable

    Review titled mydentist, Barrack Street, Norwich

    Replied on 19 April 2023

    Dear Patient, Thank you for taking the time to leave such a positive comment about our practice. As a company we strive to deliver excellent dental care and I'm pleased to hear that we have succeeded. Our practice is a busy practice who I know strive to accommodate their patients whenever they can. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader

    Report as unsuitable


  7. Review titled Thankyou

    Rated 5 stars out of 5

    by Jayne Ann - Posted on 11 December 2022

    I rang at 8am due to a broken tooth which was causing extreme pain. Due to lack of check ups available post covid I was concerned about getting seen, however the receptionist couldn't of been more helpful and got me in for an emergency appointment that morning. As a person with a fear of the dentist I was really put at ease by the dentist and dental nurse who sorted me quickly and with as little discomfort as possible. Thankyou so much for your help.

    Visited December 2022

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    Review titled mydentist, Barrack Street, Norwich

    Replied on 12 December 2022

    Dear Jayne, Thank you for taking the time to leave such a positive comment about our practice. As a company we strive to deliver excellent dental care and I'm pleased to hear that we have succeeded. Our practice is a busy practice who I know strive to accommodate their patients whenever they can. Kind Regards Georgina Smith - {my}dentist Patient Services

    Report as unsuitable


  8. Review titled Impossible to speak to

    Rated 1 star out of 5

    by Anonymous - Posted on 08 November 2022

    I called weeks ago. Long wait so I left a message to be called back. No one bothered. Called today. 15 minutes on hold. Then I got through. But no one answered. Heard reception chat for five minutes. Then the phone went dead. Worse than useless.

    Visited November 2022

    Report as unsuitable

    Review titled mydentist, Barrack Street, Norwich

    Replied on 15 November 2022

    Hi, The phone lines are currently diverted to our Head Office should you wish to contact the practice. As you will be aware the practice will close on 31st December 2022, if you have any queries relating to this please contact the practice as soon as possible. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader

    Report as unsuitable