mydentist, Beaconsfield Road, Weston Super Mare
12 Beaconsfield Road, Weston Super Mare, Somerset, BS23 1YEContact details and opening times
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Reviews
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Review titled Poorly managed practice
Rated 1 star out of 5
by Paul - Posted on 21 November 2024
Caught up after my crown broke off and caused pain and ulcers in my tongue. Try to explain that I had special case needs because of my past medical history and traumatic experiences. I just asked could I be referred rather than coming in for appointment? Even though the practice offers NHS and says they’re available when you call up, it’s clearly a lie because all you get told is private only so what’s all about? When I get to the appointment, I asked to fill out the same form I filled out last time even though I explained there’s no changes also the people behind the desk so I’m sitting on the edge just staring at their phones very unprofessional. I feel . The dentist I seen was okay to agree but the assistant seems like she didn’t even wanna be. There looked very bored and didn’t speak a word. I find that strange knowing that they know I had a traumatic time before. After the assessment, I was offered two choices go private clinic for treatment or weights up to a year for the dental hospital. I was then told by the dentist I could go to Clifton Private care even after I tried to explain all I wanted was a referral to Dental hospital Bristol and I will contact them direct to arrange my treatment by myself. I was getting extremely frustrated trying to explain myself so when I left, I believed I was being referred to the hospital. . A few days after the appointment I was then asked to come in and sign some more paperwork for a referral but when I looked at it, it was for the private place. I was slightly confused again. I asked to be referred to the Dental hospital quite urgently as my mouth was in pain and still is. Today I’ve I decided to phone up and try and explain this on the phone after two attempts. I have now finally had a referral. I hope to the hospital in Bristol Dental surely it’s all a bit avoided if I was listening to the perhaps read my notes being treated like a human rather than a Cashcow for their business I feel I cannot return to this practice or do I want to? I would strongly avoid all my Dentist practices as it’s purely money driven without the service or quality of care and continuity
Visited November 2024
mydentist, Beaconsfield Road, Weston Super Mare has not yet replied.
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Review titled Very efficient and caring practice
Rated 5 stars out of 5
by Edward - Posted on 24 March 2024
Had a great first visit , very efficiently run and my dentist was very gentle and kind explaining every stage of anything he did during checkup Very impressed
Visited March 2024
Review titled mydentist, Beaconsfield Road, Weston Super Mare
Replied on 04 April 2024
Dear Edward, Thank you for your wonderful feedback for our clinician and practice. I am happy to hear that your visit was such a positive one and look forward to welcoming you back at your next appointment. Kind regards, Julie - mydentist Patient Services Team Leader
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 19 May 2023
Haven't been able to get an appointment in 2 years. My son has never had an appointment there. Don't waste your time even trying.
Visited May 2023
Review titled mydentist, Beaconsfield Road, Weston Super Mare
Replied on 14 June 2023
We are sorry to hear that you are unhappy with the time it takes to get an appointment at our practice. I would like to apologise for any inconvenience this may have caused you. Unfortunately, appointments are in extremely high demand at the moment and our dentist’s diaries are fully booked. Please be assured we are working hard to increase our appointment availability and see our patients as soon as possible. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Rude dentist
Rated 1 star out of 5
by Anonymous - Posted on 20 April 2023
I took my daughter for a check up expecting the dentist to say she needs a filling but he insisted her teeth were so bad because of her bad diet and she doesn't brush them properly which I would understand, but kept saying about a bad diet as though I don't feed anything but junk this is completely wrong but then when he said she needed 3 fillings and an extraction which would be 109 pounds but emphasised the word each like I didn't look like I could afford it last time I went 6 months ago the female dentist was lovely maybe this man should stick to treating adults as my daughter was upset after we left as he made her feel awful
Visited April 2023
Review titled mydentist, Beaconsfield Road, Weston Super Mare
Replied on 14 June 2023
Dear Patient, Thank you for your feedback, it is very much appreciated as we always endeavour to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that you received at our practice and would like to apologise for any inconvenience this may have caused you. On review of your comments, I would ask that you contact the Practice Manager on to further discuss your concerns. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader