mydentist, Bedford Street, Leigh
mydentist, Bedford Street, Leigh, 3-5 Bedford Street, Leigh, Lancashire, WN7 1BXContact details and opening times
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Reviews
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Review titled Dentists are good, admin staff nit great
Rated 3 stars out of 5
by Helen - Posted on 17 August 2024
The dentist and dental nurses are great, what spoils the experience is the Receptionist. I’ve dealt with male receptionist quite a few times, every experience he has demonstrated zero customer service, no empathy at all, and no urgency to provide resolution when a admin mistake has been made. Unfortunately he would rather make excuses for why procedures differ with each member of staff , for instance cancellations of appointments, there’s no set procedure. But his attitude is , it’s not my problem, you deal with it. Everything is an inconvenience to him, and your made to feel like it’s your fault. He would rather you get away from his desk and dismiss your problem then actually resolve it. If you’re dentist isn’t available, then that’s it, nothing can be done in his eyes. He won’t pass a message on, forward an email etc, you have to speak to the dentist face to face, even when they are not available. A little compassion, empathy would go a long way. People get anxious and nervous in the dentist, a smile, and a understanding manner can go along way.
Visited August 2024
Review titled mydentist, Bedford Street, Leigh
Replied on 20 August 2024
Dear Helen, We are very sorry to hear that you have been unhappy with the service that has been provided by our reception team. The reception team is the face of our practice and it is important to us that they provide all patients with the service they deserve. We have taken on board your comments and will provide the team with this feedback and stress the importance of providing a good service to our patients. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 19 August 2024
I rang on the morning of 19th August. Although the practice wasn't taking on any new nhs patients the male receptionist was very helpful He explained that there was private treatment if needed and went through pricing and how cost of treatment worked. When I explained that my son was working and may not be able to get to the practice before the closing time he gave different options. Explaining that other My Dentist practices closed later Very pleasant and helpful Thankyou.
Visited August 2024
Review titled mydentist, Bedford Street, Leigh
Replied on 20 August 2024
Dear Patient Thank you for your lovely feedback regarding our practice and for taking the time to leave it. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Great Dentist
Rated 1 star out of 5
by Peter - Posted on 22 October 2022
Very friendly dentist who made me feel comfortable straight away. Talked to me like a friend and explained everything too me, showing me my X-ray etc.
Visited October 2022
Review titled mydentist, Bedford Street, Leigh
Replied on 25 October 2022
Dear Peter, Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had a positive experience when visiting us. Kind Regards Georgina Smith - {my}dentist Patient Services
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Review titled Lovely people
Rated 5 stars out of 5
by Anonymous - Posted on 09 October 2022
Amazing experience thank you made to feel at ease and they really care about your oral hygiene and make sure you know how to look after your teeth
Visited October 2022
Review titled mydentist, Bedford Street, Leigh
Replied on 14 October 2022
Dear Patient, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader