mydentist, Brinsworth Lane, Rotherham
4 & 4a Brinsworth Lane, Brinsworth, Rotherham, South Yorkshire, S60 5BSContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about mydentist, Brinsworth Lane, Rotherham.
Reviews
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Review titled Terrible customer service
Rated 2 stars out of 5
by Angelika S. - Posted on 14 August 2023
I've booked an appointment 1.5 month ago. I informed reception team that I will require longer appointment as I've lost my permanent filling so I will need a new one. Receptionist said she put it in the system but when I actually got there I was told that dentist has no time to put permanent filling in. Ridiculous. I meant to have another appointment today. Dentist meant to swap temporary filling for permanent one but I was let down again. Receptionist just called me and said that they need to reschedule that as booking was made with different dentist and that dentist pretty much refused to do it for me and want my regular dentist to take over. So basically I need to wait another month for appointment now. So I am 6 months pregnant, waiting over 1.5 month for that appointment and now need to wait for another month. I just told receptionist that my next appointment on 14th September need to happen as I am not planning to reschedule again. I am planning to take it further with a manager as customer service and luck of proper dental care in there is appealing. If you don't know what's that about, it's all about money. I've heard about the fact that dentists are rescheduling appointments there to serve private patients in between nhs patients but I thought that just gossips. Clearly it isn't.
Visited August 2023
Review titled mydentist, Brinsworth Lane, Rotherham
Replied on 30 August 2023
We are very sorry to receive your 2-star review and would very much appreciate your further feedback. If you could please call the practice and ask to speak with the Practice Manager to discuss these concerns. Kind Regards {my}dentist Patient Support Team
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 May 2023
Friendly staff try to fit you in for app ointments. Friendly dentist try put you at ease. Clean bit hard to find parking.
Visited May 2023
Review titled mydentist, Brinsworth Lane, Rotherham
Replied on 06 June 2023
Dear Patient, Thank you for your feedback. I am delighted that you are happy with our practice and hope that your satisfaction continues. We look forward to welcoming you back to the practice in the future. Kind regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled A very professional practice.
Rated 5 stars out of 5
by Mustaq - Posted on 16 December 2022
Friendly reception staff, dentists are prompt so wait times minimal and very professional. Send text message reminders near the time of your appointment. Would recommend without hesitation.
Visited December 2022
Review titled mydentist, Brinsworth Lane, Rotherham
Replied on 20 December 2022
Dear Mustaq, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Georgina Smith - {my}dentist Patient Services
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 December 2022
Quick efficient and friendly service . Was well informed that I was ready for a dental check up and was pleased to get a next day appointment.
Visited December 2022
Review titled mydentist, Brinsworth Lane, Rotherham
Replied on 16 December 2022
Dear Patient, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Georgina Smith - {my}dentist Patient Services