mydentist, Castle Hill, Great Torrington
Castle Hill Gardens, Great Torrington, Devon, EX38 8ELContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Brilliant dentist, poorly managed
Rated 1 star out of 5
by Anonymous - Posted on 14 July 2023
The dentist himself and the dental nurse are brilliant but the practice is very poorly run with constant cancelled appointments and a manager who believes moving an appointment from June to November is 'bringing it forwards'. It's a shame because when you do finally manage to get an appointment, you are in very good hands. I have moved dentists because waiting 2.5 years is the norm here, as confirmed in email by the manager herself.
Visited July 2023
Review titled mydentist, Castle Hill, Great Torrington
Replied on 01 September 2023
Dear Patient, We are sorry to hear that you are unhappy with the time it takes to get an appointment at our practice. I would like to apologise for any inconvenience this may have caused you. Unfortunately, appointments are in extremely high demand at the moment and our dentist’s diaries are fully booked. Please be assured we are working hard to increase our appointment availability and see our patients as soon as possible. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Professional & caring
Rated 4 stars out of 5
by Ian Rice - Posted on 20 February 2023
A number of treatments, all undertaken with skill & compassion. The appointments were well spaced to minimise discomfort with regular reminders. The ambience & softness of the facilities were conducive to making the experience comfortable & relaxed
Visited February 2023
Review titled mydentist, Castle Hill, Great Torrington
Replied on 24 February 2023
Dear Ian, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader