mydentist, Chequer Lane, Ely
6 Chequer Lane, Ely, Cambridgeshire, CB7 4LNContact details and opening times
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Reviews
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Review titled Exceeded Our Expectations
Rated 5 stars out of 5
by Anonymous - Posted on 10 March 2023
Being new to the area, we needed a dentist. After assessing other practices in and around Cambridge, we found that the practice in Ely to be very accessible and local. Initial over the phone contact was very easy, young lady I spoke to was very polite and friendly. I popped in to get our paperwork and our initial first appointment was scheduled for a week later. Treatment costs were explained to me but due to unforseen circumstances, I had to request an emergency appointment, which was booked within 48hrs. The dentist I saw was very good, did an X-ray and told me what my problem was, advised me to take antibiotics and gave me a prescription for the Meds. First class service by all staff. Although our first appointment was due in less than a week, my wife developed a tooth problem, so after ringing the practice, they have brought her appointment forward so she can attend and have her problem assessed with further treatment to be booked. I'm sure we will be receiving treatment here in the future, if and when needed but it's very reassuring to know that we can ring them up anytime and they will afford us an appointment. So far so good and with our first impression of the practice, everyone has "Exceeded Our Expectations". Potential treatment costs are payable upfront and all costs are explained. As much as we haven't, they do offer a Monthly Pay Plan for potential future treatment if needed, which is a great idea and very helpful for those who don't want unexpected treatment costs on the day of a consultation. All in all, we are happy with the practice.
Visited March 2023
Review titled mydentist, Chequer Lane, Ely
Replied on 15 March 2023
Dear Patient, Thank you for taking the time to leave such a positive comment about our practice. As a company we strive to deliver excellent dental care and I'm pleased to hear that we have succeeded. Our practice is a busy practice who I know strive to accommodate their patients whenever they can. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader