mydentist, Commercial Street, Hereford
8 Commercial Street, Hereford, Herefordshire, HR1 2DBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rude Liars
Rated 1 star out of 5
by Knowles - Posted on 01 July 2024
I know the NHS is broken so I blame myself a little for even trying to sign up with a new practice but according to this website they are supposed to be taking on patients so I thought I'd try my luck... However, was met with stony faced denial when enquiring about NHS availability but they would be happy to take me on privately. When I pointed out the NHS government website said they were taking on NHS patients they basically hung up. If I was going to pay for dental treatment it wouldn't be with them...
Visited April 2024
Review titled mydentist, Commercial Street, Hereford
Replied on 10 July 2024
Our website does state 'accepting new patients', and I can confirm that we are accepting NHS patients at the practice. However, new patient appointments are offered subject to capacity and are limited in number. Regrettably we cannot offer an NHS space to everyone who contacts us each day requiring care. Please keep in touch with us over the coming months as we work hard to expand our new patient NHS capacity. Kind Regards mydentist Patient Support Team
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 26 May 2023
They have cancelled my NHS appointment 3 times since 2020. I have now been told by the incredibly rude practice manager 'it's tough, you will only get a private appointment now'. Disgraceful attitude and no sympathy when it's them who have cancelled!
Visited April 2023
Review titled mydentist, Commercial Street, Hereford
Replied on 14 June 2023
We are sorry to hear that you are unhappy with the time it takes to get an appointment at our practice. I would like to apologise for any inconvenience this may have caused you. Unfortunately, appointments are in extremely high demand at the moment and our dentist’s diaries are fully booked. Please be assured we are working hard to increase our appointment availability and see our patients as soon as possible. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Terrible Service
Rated 1 star out of 5
by Anonymous - Posted on 21 December 2022
Mine and my children’s appointments keeps getting cancelled. Not been seen since 2020. No fused about my self but the kids need a check up. Now got to wait till 2023 but will probably get cancelled again as the lady said she’s not meant to book us in.
Visited December 2022
Review titled mydentist, Commercial Street, Hereford
Replied on 14 June 2023
We are sorry to hear that you are unhappy with the time it takes to get an appointment at our practice. I would like to apologise for any inconvenience this may have caused you. Unfortunately, appointments are in extremely high demand at the moment and our dentist’s diaries are fully booked. Please be assured we are working hard to increase our appointment availability and see our patients as soon as possible. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 22 November 2022
This has to be the worst dentist, they cancel nearly every appointment my kids have. They had an appointment yesterday we went and they were closed no one called to tell us, this has happened many times needs closing down
Visited October 2022
Review titled mydentist, Commercial Street, Hereford
Replied on 02 December 2022
Dear Patient, We are sorry to hear that you are unhappy with the time it takes to get an appointment at our practice. I would like to apologise for any inconvenience this may have caused you. Unfortunately, appointments are in extremely high demand at the moment and our dentist’s diaries are fully booked. Please be assured we are working hard to increase our appointment availability and see our patients as soon as possible. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader