mydentist, Dean Road, South Shields
78 Dean Road, South Shields, NE33 4ARContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No communication
Rated 1 star out of 5
by Anonymous - Posted on 15 October 2024
Contacted my dentist today because my filling fell out just to be told I've been deregistered. No communication or letter has been received and the reception staff just said "go private, we don't take on new patients". According to Citizen's Advice Bureau, I should have received a letter and also a filling coming out is classed as emergency and they can't refuse to see a patient. But obviously the dental surgery doesn't agree with those rules.
Visited October 2024
mydentist, Dean Road, South Shields has not yet replied.
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Review titled Rude Staff
Rated 1 star out of 5
by Mark Freeman - Posted on 17 September 2024
Dean road dental surgery cancelled my appointment due to a systems error on their side. When I phoned up to re-book (because no one called me) I was told the next appointment is not for 7 months! Fine but when the reception staff member refused to apologise I expressed my frustration that it is more the surgery's fault than my own, the staff member then interrupted me and when I told her not to as that is incredibly rude she hung up on me. I was trying to re-book an appointment you cancelled and your staff member was both uncooperative and rude. I would not hold my breathe for any sort of resolution but this level of service is shocking. For shame on your rude, lazy and incompetent staff.
Visited September 2024
Review titled mydentist, Dean Road, South Shields
Replied on 23 September 2024
Dear Mark, We are very sorry to hear that you have been unhappy with the service that has been provided by our reception team. The reception team is the face of our practice and it is important to us that they provide all patients with the service they deserve. We have taken on board your comments and will provide the team with this feedback and stress the importance of providing a good service to our patients. If you would like to discuss this matter further please contact the practice and speak with the Practice manager who will be happy to assist you. Kind Regards Julie - mydentist Patient Services Team Leader
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Review titled Amazing Ortho Team!
Rated 5 stars out of 5
by Anonymous - Posted on 05 July 2024
Amazing Ortho team from start to finish! Could not thank the ortho team enough for giving my daughter her perfect smile. The girls work so well together! Thank you all for helping my daughter gain her confidence. Seamless!! Could not fault anything at all!
Visited July 2024
Review titled mydentist, Dean Road, South Shields
Replied on 09 July 2024
Dear Patient, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Excellent
Rated 5 stars out of 5
by Jacquelin - Posted on 20 January 2024
The practice is very clean and the staff have always been professional and polite. The treatment I have received from the Dentist has been exceptional and I have been more than happy with the results of my treatment. The Hygienist is fantastic as I have sensitivity issues so the treatment she provides is amazing she is professional and understanding and takes her time so to elevate any discomfort. The dental assistants are really helpful and nice and very efficient The reception staff are professional and polite and deal with a lot of people that have not bothered to come for over 2 years and expect to be provided with treatment immediately so i personally believe that it’s unfair for them to be leaving feed back as they need to have a word with themselves first. I can honestly say I have had no problems getting appointments and have had always been treated really well.
Visited January 2024
Review titled mydentist, Dean Road, South Shields
Replied on 23 January 2024
Dear Jacquelin, Thank you for your feedback. I am delighted that you are happy with our practice and hope that your satisfaction continues. We look forward to welcoming you back to the practice in the future. Kind regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 20 November 2023
Awful. Deregistered my entire family except one of my children without any notice. Rang to book appointment as tooth crumbling only to be told that the practice can deregister us without reason or warning. Happy to leave me in excruciating pain and said “well you can call 111.” No dentist now for my family or the children we foster. They didn’t care at all.
Visited November 2023
Review titled mydentist, Dean Road, South Shields
Replied on 29 November 2023
Dear Patient, We are sorry to hear that you are unhappy with our practice. Due to our current NHS appointment availability we are unable to offer appointments to everyone who contacts the practice, and this can include patients who have previously attended. We are only able to offer appointments subject to capacity. I am sorry that we have been unable to assist you at this time. Kind regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Lovely Clean practice
Rated 3 stars out of 5
by Anonymous - Posted on 09 August 2023
Amazing facilities and nothing too much trouble for the dentists and nurses. The only downfall would be the few receptionists that huff when trying to check out and take payment. Other than that a really positive and welcoming environment. Lovely to see dental nurses on reception helping give clinical advice
Visited August 2023
Review titled mydentist, Dean Road, South Shields
Replied on 15 August 2023
Dear Patient, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Absolutely superb
Rated 5 stars out of 5
by Darren M - Posted on 22 June 2023
My dentist goes above and beyond due to the nature of my medical problems it’s hard to get treatment but they work a time that suits both and very quickly and I see my same dentist as she knows my history the reception team are warm and welcoming as soon ad you go in and it’s actually a nice place to be as odd ad that sounds some don’t like the dentist but here your fears would be a memory ad they really do listen to the patient absolute brilliance
Visited June 2023
Review titled mydentist, Dean Road, South Shields
Replied on 26 June 2023
Dear Darren M, Thank you for your feedback. I am delighted that you are happy with our practice and hope that your satisfaction continues. We look forward to welcoming you back to the practice in the future. Kind regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Lovely dentist
Rated 5 stars out of 5
by Anonymous - Posted on 02 June 2023
I had my child in for treatment that they had never received before. The whole procedure was explained before it was started & the dentist was lovely throughout the whole thing always asking if my child was ok to continue. Once it was over the dentist was very polite & explained more options.
Visited May 2023
Review titled mydentist, Dean Road, South Shields
Replied on 07 June 2023
Dear Parent/Guardian, Thank you for your feedback. I am delighted that you are happy with our practice and hope that your satisfaction continues. We look forward to welcoming you back to the practice in the future. Kind regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Excellent Service
Rated 5 stars out of 5
by Glenn Bullough - Posted on 10 April 2023
I had an airflow treatment . The Service at this Practice is excellent. Friendly, professional and thorough. Thank you.
Visited April 2023
Review titled mydentist, Dean Road, South Shields
Replied on 18 April 2023
Dear Glenn Bullough, Thank you for your feedback and I am pleased to hear that you have always been happy with the treatment you received. We hope your satisfaction continues and look forward to welcoming you back for your future appointments. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled First class practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 June 2023
My appointment is always on time & the staff are very professional but also approachable. I’m more than happy with the treatment I receive & wouldn’t hesitate in recommending this practice to friends & family.
Visited April 2023
Review titled mydentist, Dean Road, South Shields
Replied on 26 June 2023
Dear Patient, Thank you for your feedback. I am pleased to read that you are happy with the treatment you received at our practice and hope that your satisfaction continues. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader