mydentist, Framwellgate Bridge, Durham
1st Floor, Durham Bridge House, Framwellgate Bridge, Durham, DH1 4SJContact details and opening times
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Reviews
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Review titled Worst service
Rated 1 star out of 5
by Anonymous - Posted on 07 June 2023
I have been a patient at this practice for many years and have watched it gradually go down hill. I have had so many different dentists. The last one farmed me out to another dentist as he was no longer seeing NHS patients I am half way through a procedure the NHS dentist has left and I have been left high and dry. I was told to call back first thing in the morning to get an appointment I was then told I couldn't have one because I wasn't in pain. It's disgusting all they want is to get rid of their NHS patients and go private. I said I would pay to be told I had to pay up front and I would have to pay for the first examination as they didn't know what was wrong with me. Try reading my notes I am half way through a procedure that didn't work twice with your dentist. This is a shocking way to treat patients.
Visited April 2023
Review titled mydentist, Framwellgate Bridge, Durham
Replied on 10 July 2023
Dear Patient, Thank you for your feedback, it is very much appreciated as we always endeavour to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that you received at our practice and would like to apologise for any inconvenience this may have caused you. On review of your comments, I would ask that you contact the Practice Manager on to further discuss your concerns. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader