mydentist, Gloucester Yard, Penrith
10 Great Dockray, Penrith, Cumbria, CA11 7DEContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about mydentist, Gloucester Yard, Penrith .
Reviews
-
Review titled Very disappointing
Rated 1 star out of 5
by Anonymous - Posted on 25 March 2024
I was initially impressed with my recent experience as a private patient at Gloucester Yard. The staff were friendly, the dentist was polite and considerate, and I was pleased with the work. However, a couple of weeks later I was offered an NHS place at another practice, and after a new patient check up there, an Xray revealed a shadow beneath one of my new fillings (which had just been done a few weeks prior at Gloucester Yard). I was still a patient at Gloucester Yard so I called them and asked for the filling issue to be sorted, since it was part of my very recent treatment, which clearly hadn't been done properly. I was told it was up to the discretion of the individual dentist as to whether the work would be rectified. I heard nothing back, and called again a couple of weeks later (where the receptionist told me she had passed my original message on to the dentist). Once again, no-one got back to me. Pretty shocking considering how much private dental work costs. Very disappointed with my experience, and do not recommend coming here if you're looking for competency or any sort of guarantee on the work.
Visited January 2024
Review titled mydentist, Gloucester Yard, Penrith
Replied on 13 May 2024
Dear Patient, Thank you for your feedback. We are sorry to hear that you are unhappy with the treatment that you received at our practice and would like to apologise for any distress or inconvenience this may have caused you. As we are not able to identify you from this review, please can we ask that you raise this directly with the Practice Manager as we would appreciate discussing this further with you. Kind Regards Julie Wood - mydentist Patient Services Team Leader