mydentist, Gloucester Yard, Penrith
10 Great Dockray, Penrith, Cumbria, CA11 7DEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very disappointing
Rated 1 star out of 5
by Anonymous - Posted on 25 March 2024
I was initially impressed with my recent experience as a private patient at Gloucester Yard. The staff were friendly, the dentist was polite and considerate, and I was pleased with the work. However, a couple of weeks later I was offered an NHS place at another practice, and after a new patient check up there, an Xray revealed a shadow beneath one of my new fillings (which had just been done a few weeks prior at Gloucester Yard). I was still a patient at Gloucester Yard so I called them and asked for the filling issue to be sorted, since it was part of my very recent treatment, which clearly hadn't been done properly. I was told it was up to the discretion of the individual dentist as to whether the work would be rectified. I heard nothing back, and called again a couple of weeks later (where the receptionist told me she had passed my original message on to the dentist). Once again, no-one got back to me. Pretty shocking considering how much private dental work costs. Very disappointed with my experience, and do not recommend coming here if you're looking for competency or any sort of guarantee on the work.
Visited January 2024
Review titled mydentist, Gloucester Yard, Penrith
Replied on 13 May 2024
Dear Patient, Thank you for your feedback. We are sorry to hear that you are unhappy with the treatment that you received at our practice and would like to apologise for any distress or inconvenience this may have caused you. As we are not able to identify you from this review, please can we ask that you raise this directly with the Practice Manager as we would appreciate discussing this further with you. Kind Regards Julie Wood - mydentist Patient Services Team Leader
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Review titled Reliable and Professional
Rated 5 stars out of 5
by Joseph Burrows - Posted on 12 January 2023
I have always received friendly and high quality professional treatment from all concerned .The dentistry has always inspired confidence whether involving hygiene and check ups or more complex procedures such as fillings and denture provision etc.
Visited January 2023
Review titled mydentist, Gloucester Yard, Penrith
Replied on 31 January 2023
Dear Patient Thank you for your feedback and I am pleased to hear that you have always been happy with the treatment you received. We hope your satisfaction continues and look forward to welcoming you back for your future appointments. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Best dentist
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2023
Good admin re making appointment and sending reminder. Phoned to offer earlier date but I was away. Dentist and assistant both very efficient and worked well together.
Visited January 2023
Review titled mydentist, Gloucester Yard, Penrith
Replied on 31 January 2023
Dear Patient Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2022
I’ve been attending ‘My Dentist’ Penrith for many years and have always been very satisfied. All the staff are friendly, helpful and very professional. I recently had a large filling with the old, deep filling removed and didn’t feel a thing. Highly recommend this dentist.
Visited November 2022
Review titled mydentist, Gloucester Yard, Penrith
Replied on 15 November 2022
Dear Patient, Thank you for taking the time to leave such a positive comment about our practice. As a company we strive to deliver excellent dental care and I'm pleased to hear that we have succeeded. Our practice is a busy practice who I know strive to accommodate their patients whenever they can. Kind Regards Georgina Smith - {my}dentist Patient Services