mydentist, Heaton Road, Newcastle Upon Tyne
37 Heaton Road, Heaton, Newcastle upon Tyne, Tyne and Wear, NE6 1SBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Concerning behaviour
Rated 2 stars out of 5
by Anonymous - Posted on 15 October 2024
I visited this practice as a new patient on the 4th October and was honestly shocked by the service I was greeted by. After waiting months for an appointment after being on the waiting list during covid I certainly did not expect to be greeted by a young blonde receptionist having a very obnoxious altercation with someone on her mobile phone the second I walked in. It was extremely uncomfortable and left me feeling rather unsettled. I could not fault the dentist I was seen by who showed the upmost professionalism and friendliness however I cannot say the same for the receptionist. I cannot believe that this sort of behaviour is being allowed in such an open environment where the main focus should be the patients who are walking through the door. It makes me question whether this is a dentist practice I can trust when they allow such behaviour. I cannot imagine how distressing this would be for children or vulnerable people visiting the practice or people who may already struggle in public settings to be witnessing such animosity in what is meant to be a professional setting.
Visited October 2024
Review titled mydentist, Heaton Road, Newcastle Upon Tyne
Replied on 24 October 2024
We are very sorry to receive your 1 star review, however, we have been unable to locate you as a patient at this practice with the information provided. If you wish to discuss this further, please contact the practice and ask to speak to the Practice Manager. If you have mistakenly added the review to the wrong practice, please could we ask that you remove it and re-direct to the correct practice. Kind Regards mydentist Patient Support Team
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 15 July 2023
I started my treatment 3 month ago. I struggled to find a dentist so ended up going private with this practice. Naturally I was worried about paying the cost up front but the staff were really supportive and didn't pressure me to have the treatment all at once. They let me just spread the treatment to suit me and my finances. Today was my final part of the treatment and my mouth has never felt better. The dentist I've seen is incredible and really put me at ease as I'm a nervous patient. The reception staff are great too. Thanks to them my phobia of dentists is slowly going away and I'm actually looking forward to my 6 month check. I've recommended the practice to a number of friends and even encouraged my partner to go. I'd highly recommend anyone to go to this practice and let them do their magic. Thank you :)
Visited July 2023
Review titled mydentist, Heaton Road, Newcastle Upon Tyne
Replied on 18 July 2023
Dear Patient Thank you for your feedback and I am pleased to hear that you have always been happy with the treatment you received. We hope your satisfaction continues and look forward to welcoming you back for your future appointments. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Excellent and friendly practice
Rated 4 stars out of 5
by Dora Frankel - Posted on 17 June 2023
Visits to this dentist are always good, whatever the treatment, as they are always helpful and I receive accurate information and clear advice.
Visited June 2023
Review titled mydentist, Heaton Road, Newcastle Upon Tyne
Replied on 26 June 2023
Dear Dora Frankel, Thank you for your feedback. I am delighted that you are happy with our practice and hope that your satisfaction continues. We look forward to welcoming you back to the practice in the future. Kind regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Great experience
Rated 5 stars out of 5
by Rob Wareing - Posted on 27 April 2023
My regular checkup was as usual a friendly and relaxing experience. My own dentist is very efficient, communicative and customer focused
Visited April 2023
Review titled mydentist, Heaton Road, Newcastle Upon Tyne
Replied on 10 May 2023
Dear Rob Wareing, Thank you for taking the time to leave such a positive comment about our practice. As a company we strive to deliver excellent dental care and I'm pleased to hear that we have succeeded. Our practice is a busy practice who I know strive to accommodate their patients whenever they can. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Very good dentists
Rated 5 stars out of 5
by Barbara Fowler - Posted on 10 March 2023
Got new dentures made up really pleased with them nice smile I have great. 8 years I have been coming here and always comfortable with the dental work done
Visited March 2023
Review titled mydentist, Heaton Road, Newcastle Upon Tyne
Replied on 15 March 2023
Dear Patient Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader