mydentist, Hereson Road, Ramsgate
246 Hereson Road, Dumpton Park, Ramsgate, Kent, CT11 7ETContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good Care
Rated 5 stars out of 5
by Gwendoline - Posted on 18 September 2024
On 14th September I had a wisdom tooth extraction. I was petrified….. After 20 minutes in Surgery with the wonderful team, it was gone. I was put at ease in a friendly and professional way. Thank you, Gwendoline
Visited September 2024
Review titled mydentist, Hereson Road, Ramsgate
Replied on 23 September 2024
Hi Gwendoline, Thank you for your lovely feedback regarding our practice and for taking the time to leave it. I am very happy to hear that your treatment went well, and we look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - mydentist Patient Services Team Leader
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Review titled Great Dental Appointment
Rated 5 stars out of 5
by Gwendoline - Posted on 21 August 2024
I was a new patient today and saw my lovely dentist. I was treated with friendly professionalism and although I was nervous as always when attending, I had a clean slate. I should add that the dental nurse was also kind. On entering and departing the practice I was made to feel welcome.
Visited August 2024
Review titled mydentist, Hereson Road, Ramsgate
Replied on 03 September 2024
Hi Gwendoline, Thank you for your 5 star review and wonderful comments relating to our dentist. Its always nice to have positive feedback especially from those patients that can feel nervous prior to attending, it highlights that the friendly and professional service that we strive to deliver is being achieved. We look forward to welcoming you back at your next appointment feeling less aprehensive. Kind regards, Julie - mydentist Patient Services Team Leader
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Review titled Great practice
Rated 5 stars out of 5
by Louiseoconnor - Posted on 09 July 2024
Was very very anxious but the dentist and her nurse were 100% calming and really put me at ease x great human skills and very good at their jobs !
Visited July 2024
Review titled mydentist, Hereson Road, Ramsgate
Replied on 10 July 2024
Dear Louiseoconnor, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Not clear
Rated 3 stars out of 5
by Sharon Eastwell - Posted on 23 July 2024
I had paid upfront for extensive treatment but had also paid in full for hygienist. At the time of making appt for hygienist they asked for a deposit I replied no need I will pay in full to ensure I turn up ( nervous patient) however on attending appointment today I was told I would need to pay £88 in full. Obviously confusion regarding what has or has not been paid . Surely if I hadn’t paid in full they would have required a deposit at time of booking . Disappointed, however the hygienist and my dentist are amazing
Visited July 2024
Review titled mydentist, Hereson Road, Ramsgate
Replied on 21 August 2024
Hi Sharon, Thank you for your review we really do appreciate you taking the time to leave this. I can see from your record that you have recently attended the practice and therefore i trust that your charges have now been explained. If you have any further queries please do not hesitate to call the practice and they will endeavour to resolve any issues you may have. Kind regards, Julie - mydentist patient services team leader
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Review titled Extractions with sedation
Rated 5 stars out of 5
by Trish - Posted on 28 July 2024
Fantastic surgery, I had two teeth removed with sedation, Dentist was very kind and explained procedure, had the injection, within 10 seconds I was fully relaxed . Don’t remember any of the procedure, until I was tapped on the arm and said I could leave . If your a nervous patient I highly recommend sedation .
Visited July 2024
Review titled mydentist, Hereson Road, Ramsgate
Replied on 30 July 2024
Dear Trish, Thank you for your lovely feedback regarding our practice and for taking the time to leave it. I am very happy to hear that your treatment went well, and we look forward to welcoming you back to the practice in the future, Kind Regards Lisa Inns - Patient Services
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Review titled Ignore the comment below
Rated 5 stars out of 5
by Anonymous - Posted on 01 June 2024
I visited today with my wife. The man who takes teeth out at weekends is incredible. The service they provide is ace. I’d rather wait an hour there than wait two years for a hospital appointment! Ungrateful. Try and find somewhere else with that level of service. You won’t. Even better, buy a toothbrush.
Visited June 2024
Review titled mydentist, Hereson Road, Ramsgate
Replied on 07 June 2024
Dear Patient, Thank you for your feedback. I am pleased to read that you are happy with the treatment you received at our practice and hope that your satisfaction continues. Kind Regards Lisa Inns - Patient Services
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Review titled Poor Customer Service
Rated 1 star out of 5
by Stassy Antoniou - Posted on 01 June 2024
For an 08.20am appointment by 9:30am we had still not been seen. If I had not approached the receptionist no one would have taken the time to explain the delay. Apparently all appointments are double booked to ensure that there are no gaps, unfortunately if all the appointments turn up you have an awfully long wait. When you are anxious about your treatment some reassurance and explanation would go a long way. On top of that, a patient that arrived after us was seen first ‘in error’!! Extremely poor customer service and the receptionist could benefit from some training in how to deal with patients. Will not be returning!!
Visited May 2024
Review titled mydentist, Hereson Road, Ramsgate
Replied on 11 June 2024
Dear Stassy, I am sorry to hear this. In some practices, including Ramsgate, a certain number of appointments may be double booked to ensure maximum diary efficiency, this process prevents gaps in the diary if any patients fail to attend their appointments, and allows dentists to see an increased number of emergency patients. However, I apologise that you were not informed of this on booking and I am extremely disappointed to hear that you were not kept informed of the delay. This is not the experience we would wish for our patients and I sincerely apologise. Kind regards Calista - mydentist Patient Services
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Review titled Always very happy with this practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 April 2024
A visit today to see the very kind and gentle dentist in surgery 3. His manner makes me relax and calm. Other dentists are available there and my family speak highly of them too.
Visited April 2024
Review titled mydentist, Hereson Road, Ramsgate
Replied on 19 April 2024
Dear Patient Thank you for your feedback and I am pleased to hear that you have always been happy with the treatment you received. We hope your satisfaction continues and look forward to welcoming you back for your future appointments. Kind Regards Lisa Inns - Patient Services
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Review titled Fantastic experience
Rated 5 stars out of 5
by Angela Burk - Posted on 22 February 2024
I had my first dental appointment with 'My Dentist' today and the whole experience was second to none. The dentist was friendly, reassuring and professional. I had the chance to really talk about my teeth- past, present and future, and the 3d images created on the screen were incredibly informative and explained thoroughly. Thank you for making me feel at ease. I can't imagine finding a better denist.
Visited February 2024
Review titled mydentist, Hereson Road, Ramsgate
Replied on 27 February 2024
Dear Ms Burke Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards Lisa Inns - Patient Services
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Review titled What happened?
Rated 2 stars out of 5
by Anonymous - Posted on 21 February 2024
I have been with this practice for about 6 years and have always been extremely pleased, however, I went for my check up yesterday and was extremely disappointed in the care I received. The Dentist checked my teeth and cleaned/descaled some of my teeth, obviously after this I had bits of scale and water in my mouth, the spittle was covered with plastic so couldn't be used and there was no water to rinse my mouth, I beckoned to the Nurse pointing to my mouth and she gave me some tissue, I managed to say water while trying not to dribble or swallow, she gave me water, I indicated I needed to spit the water out and she said 'in the cup, in the cup' I did as she said but this meant I could only rinse once, the bits and a little blood was now in the cup, after leaving the room i had the most awful coughing fit and just couldn't stop, i believe bits had got into my throat due to the spittle and water not being available, what on earth happened and why?
Visited February 2024
Review titled mydentist, Hereson Road, Ramsgate
Replied on 05 March 2024
Dear Patient, Thank you for your feedback, it is very much appreciated as we always endeavour to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that you received at our practice and would like to apologise for any inconvenience this may have caused you. On review of your comments, I would ask that you contact the Practice Manager on to further discuss your concerns. Kind Regards Julie Wood - mydentist Patient Services Team Leader