mydentist, Padiham Road, Burnley
361 Padiham Road, Burnley, Lancashire, BB12 6SXContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about mydentist, Padiham Road, Burnley .
Reviews
-
Review titled They dont care about us
Rated 1 star out of 5
by Anonymous - Posted on 20 September 2024
Years ago I was registered with them,but receptionist mixed up my and my daughters surnames ( she missed her appointment because of unexpected work shift changes) and when I called them to cancel my appointment ( first time,because of my disability and health condition),next week I received letter saying that I missed appointment twice and no longer have NHS dentist. Tried to call them back and explain situation,but you can prove nothing,if they dont want to listen. Then covid came,lockdown, etc... and I left without any dental care,because to find NHS dentist was impossible. Saved some money for the private care ,which is super difficult and takes long time, if you are dissabled, on benefits without any savings, went to see them today. Again problems with appointment ( wrong day ,on the wrong name payment is added). Had to pay £49 just to hear that my dentist is not 'so clever' to do dentures to the 'soft gums' and into question ' What to do now?' ,no useful information was given: hospital doesnt do treatment,who does he is not aware about it.Extraction is possible,but you will be left without any teeth, dentures or implants?! Feeling was very simple and clear that he ( and nobody in this building) is not working with ' difficult patients' ( lack of skill or doctors became commercial traders only? fast and easy money makers? no motivation to help people even you PAID for his advice?). So,if you want filling or modern teeth whitening, these commercially motivated people will help you. They are not taking NHS patients since covid times,as most of ' highly motivated to help their patients' dentists these days, because NHS payments too low for their ambitious requirements. Maybe,not arguing with that,but if you are taking money for an appointment, at least I want to know clearly what to do next and written diagnosis? This is absurd,that doctor doesnt know how or who can give a treatment to receding gums in surrounding areas and offering to call around yourself asking who can do a 'difficult dentures'. These days,with this level of medicine? In this dentist room I felt how boring I am to them and no slightest wish to help me at all. Absolutely. Zero interest or compassion. Thanks doctor, never again!
Visited September 2024
Review titled mydentist, Padiham Road, Burnley
Replied on 03 October 2024
I am sorry to hear that you feel unvalued as an NHS patient of the practice and I would like to reassure you that our NHS patients remain extremely important to us. Due to a lack of NHS dentists across the UK there is a strain on our NHS service provision at the practice at this time. Regretfully we are unable to accommodate as many NHS patients as we could historically and there may be a delay in NHS patients obtaining care, however, we are working hard to accommodate as many NHS patients as possible. We have a number of dentists that provide private treatments outside of our NHS provision, these appointments are available to patients as an alternative to NHS dental care. As we cannot identify you from the review we would ask that you contact the practice and ask to speak with the practice manager who will be able to discuss your current concerns. Kind Regards mydentist Patient Support Team
-
Review titled Great staff
Rated 5 stars out of 5
by Samina - Posted on 13 September 2024
I have an upcoming appointment but if i was to rate this dentist on just the staff I have spoke to over the phone then its defintley a ten. Connor was lovely, really made me feel at ease and took the time to listen and talk me through my treatment. All my questions were answered and I now feel much more comfortable about my treatment. Thank you Connor.
Visited September 2024
Review titled mydentist, Padiham Road, Burnley
Replied on 23 September 2024
Dear Samina, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you at your appointment. Kind Regards Julie - mydentist Patient Services Team Leader
-
Review titled Great practice
Rated 5 stars out of 5
by Ann Clarke - Posted on 15 June 2023
The staff were helpful and the Dentist was very thorough and helpful explaining every step of the treatment. I was very impressed with the care I was given.
Visited June 2023
Review titled mydentist, Padiham Road, Burnley
Replied on 21 June 2023
Dear Anne Clarke, Thank you for your feedback. I am pleased to read that you are happy with the treatment you received at our practice and hope that your satisfaction continues. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
-
Review titled Fantastic practice
Rated 5 stars out of 5
by Sarah whitehead - Posted on 19 June 2023
Scared of dentist but this practice made me feel relaxed and calm wound recommend them to all my friends and family couldn’t ask for better treatment
Visited May 2023
Review titled mydentist, Padiham Road, Burnley
Replied on 21 June 2023
Dear Sarah Whitehead, This is wonderful to hear. Thank you for sharing your experience with us. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
-
Review titled A knowledgeable, caring team
Rated 5 stars out of 5
by Mrs H Hodson - Posted on 05 April 2023
My husband and I visited our Dental Practice today. The Reception team couldn't do enough. They were so helpful efficient and welcoming. Both our Dentist and Hygienist were knowledgeable, highly skilled and caring. The team are well managed and are providing a high level of service. Thankyou .
Visited April 2023
Review titled mydentist, Padiham Road, Burnley
Replied on 20 April 2023
Dear Patient, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
-
Review titled Fantastic service
Rated 5 stars out of 5
by Arfan Ul-Haq - Posted on 28 April 2023
Both my wife and I visited the dental hygienist. She was absolutely fantastic, patient and explained everything she was doing including guidance on keeping teeth and bones healthy.
Visited April 2023
Review titled mydentist, Padiham Road, Burnley
Replied on 16 May 2023
Dear Arfan Ul-Haq, Thank you for your feedback. I am pleased to read that you are happy with the treatment you received at our practice and hope that your satisfaction continues. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
-
Review titled A very positive experience
Rated 5 stars out of 5
by Anonymous - Posted on 16 March 2023
The Dentist I visited on multiple occasions was friendly and welcoming towards me. I was thanked for attending and I was treated with respect and dignity throughout my appointments. My dentist was very professional and extremely knowledgeable and answered all my questions. I was given advice after my diagnosis and followed the plan I was given which in turn improved my condition. I felt as though I was listened to with empathy throughout. Finally I was kept informed throughout the visits as to what would happen next which helped with feelings of anxiety that many people have when visiting the dentist. Overall my experience has been exceptional and I am no longer afraid to book an appointment.
Visited March 2023
Review titled mydentist, Padiham Road, Burnley
Replied on 20 April 2023
Dear Patient, Thank you for taking the time to leave such a positive comment about our practice. As a company we strive to deliver excellent dental care and I'm pleased to hear that we have succeeded. Our practice is a busy practice who I know strive to accommodate their patients whenever they can. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
-
Review titled Fantastic Dental practice
Rated 5 stars out of 5
by Barrie Taylor - Posted on 04 February 2023
Needed 3 fillings and 1 molar roots taken out. Anis did my treatment and was superb from start to finish. This Dental practice is very professional and clean.
Visited February 2023
Review titled mydentist, Padiham Road, Burnley
Replied on 24 February 2023
Dear Barrie, Thank you for your feedback and I am pleased to hear that you have always been happy with the treatment you received. We hope your satisfaction continues and look forward to welcoming you back for your future appointments. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
-
Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 01 March 2023
The reception staff were welcoming and helpful. I arrived just before my appointment time and waited only a couple of minutes before I was seen by the dentist who was very friendly and thorough.
Visited February 2023
Review titled mydentist, Padiham Road, Burnley
Replied on 15 March 2023
Dear Patient, Thank you for your feedback. I am delighted that you are happy with our practice and hope that your satisfaction continues. We look forward to welcoming you back to the practice in the future. Kind regards Julie Wood - {my}dentist Patient Services Team Leader
-
Review titled Lovely dentist
Rated 5 stars out of 5
by Anonymous - Posted on 23 February 2023
My dentist (can’t remember her name) was so lovely was feeling quite anxious and she put me at ease straight away
Visited February 2023
Review titled mydentist, Padiham Road, Burnley
Replied on 27 February 2023
Dear Patient Thank you for your lovely feedback regarding our practice and for taking the time to leave it. I am very happy to hear that your treatment went well, and we look forward to welcoming you back to the practice in the future, Kind Regards Julie Wood - {my}dentist Patient Services Team Leader