mydentist, Primrose Junction, South Brent
Primrose Junction, South Brent, Devon, TQ10 9ALContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Brilliant
Rated 5 stars out of 5
by Colin stallard - Posted on 01 December 2023
Just like to say thankyou to all the staff at the practice, brilliant service all round, having lost my nhs dentist partly through my own fault during covid, I now pay privately and I can only speak praise for both the dentist and his assistant throughout my appointment (filling). Very thorough and I have total faith in his work. On another note I find it very sad to see the reception staff and other nurses having to deal with customers who are less than respectful towards them over issues that are out of their control. Two of which I witnessed in the 10 minutes I was in the waiting area. If you can’t say something nice, don’t say anything at all! Try to keep your chin up girls! All in all , top service. Thankyou.
Visited November 2023
Review titled mydentist, Primrose Junction, South Brent
Replied on 11 December 2023
Dear Colin Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Loss of faith
Rated 2 stars out of 5
by Anonymous - Posted on 03 August 2023
My husband and i have been with this practice for over 7 years as an NHS patient. He received a letter telling him he can no longer use them as an NHS patient due to his dentist leaving. I had an appointment booked it got cancelled then I was informed when rebooking my new appointment might be outside the NHS payment cut off so I may have to pay private prices. This is not called for how can they short notice cancel an appointment then expect me to pay more than double to get seen. They advised they wouldn't be able to tell me until the day if it's covered or not. Discusting treatment of clients
Visited June 2023
Review titled mydentist, Primrose Junction, South Brent
Replied on 18 September 2023
Dear Patient Thank you for your feedback and I am sorry for any inconvenience caused. Unfortunately, as this practice is already at maximum capacity for NHS patients, they are currently unable to offer you an NHS place. In some practices where we have no NHS appointment capacity, we do have alternative private options for patients to access dentistry, outside of the practices NHS contractual obligations. We will always offer patients this option as an alternative, so our patients can make an informed choice on their dental care. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader