mydentist, Purfleet Street, Kings Lynn
11 Purfleet Street, King's Lynn, Norfolk, PE30 1ERContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about mydentist, Purfleet Street, Kings Lynn.
Reviews
-
Review titled Bad receptionists and overcharged
Rated 2 stars out of 5
by Patient - Posted on 28 July 2024
Dentists great, young pregnant receptionist needs to go for further customer care training, because of her and her inability to listen to my problem before I finally got treatment I had to have a 7 day course of anti-biotechs. I also think I was overcharged, £145 for one tooth extraction, £290 for second - both only took 20 minutes
Visited July 2024
Review titled mydentist, Purfleet Street, Kings Lynn
Replied on 13 August 2024
Dear Patient, Thank you for your feedback, it is very much appreciated as we always endeavour to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that you received at our practice and would like to apologise for any inconvenience this may have caused you. On review of your comments, I would ask that you contact the Practice Manager on to further discuss your concerns. Kind Regards Julie Wood - mydentist Patient Services Team Leader
-
Review titled Excellent in every way
Rated 5 stars out of 5
by Anonymous - Posted on 05 January 2024
I have put off going to a dentist for too long. This practice accepted me and although i need around four visits it has been a good experience. Faultless service, reception, dentist, dental nurse, thank you all. Today I had some filling work and it was pain free, what was happening was well explained, my comfort checked on a regular basis and I left with such gratitude I have come away and wrote this review.
Visited January 2024
Review titled mydentist, Purfleet Street, Kings Lynn
Replied on 10 January 2024
Dear Patient, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
-
Review titled great practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 June 2023
Very kind and gentle Dentist, highly skilled and knowledgeable. You hygienist is also very professional with excellent personal skills. It would be very beneficial if you could offer more specialised treatments in Kings Lynn as currently, I have got to go to Norwich for some treatment - this is 50 miles away from Kings Lynn.
Visited June 2023
Review titled mydentist, Purfleet Street, Kings Lynn
Replied on 14 June 2023
Dear Patient Thank you for your feedback and I am pleased to hear that you have always been happy with the treatment you received. We hope your satisfaction continues and look forward to welcoming you back for your future appointments. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
-
Review titled Very good service
Rated 5 stars out of 5
by Anonymous - Posted on 19 May 2023
Professional and friendly. Saw me quickly with a troublesome tooth and gave me a temporary fix. Completed treatment a few days later.
Visited May 2023
Review titled mydentist, Purfleet Street, Kings Lynn
Replied on 22 May 2023
Dear Patient This is wonderful to hear. Thank you for sharing your experience with us. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
-
Review titled great practice..
Rated 5 stars out of 5
by youssry aly elbewab - Posted on 09 April 2023
practice is so good no problem at all with. but reception team and operator need to be more care of customers need to be flexible . they work in health place not a super market ..they do NHS job not commercial job they need to take it easy give people chance to come to pay as they not give to people appointment very close .why they ask me my card details in phone call this is not good may be someone listen to that and use my account ..why not give me 12 hours to come pay myself is that crime or end of the world...i dont know?
Visited April 2023
Review titled mydentist, Purfleet Street, Kings Lynn
Replied on 18 April 2023
Dear Patient, Thank you for taking the time to leave such a positive comment about our practice. As a company we strive to deliver excellent dental care and I'm pleased to hear that we have succeeded. Our practice is a busy practice who I know strive to accommodate their patients whenever they can. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
-
Review titled Excellent Service
Rated 5 stars out of 5
by May - Posted on 26 April 2023
Outstanding service by the professionals and administration. All staff kind, considerate and personable. Would not be hesitant in recommending to friends and family
Visited April 2023
Review titled mydentist, Purfleet Street, Kings Lynn
Replied on 28 April 2023
Dear May Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting and you would recommend us to your friends and family. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
-
Review titled Felt at ease
Rated 5 stars out of 5
by Gray - Posted on 18 March 2023
Made to feel relaxed in a friendly atmosphere from both dentist and assistant. Appointments were quick with times suitable to myself.
Visited March 2023
Review titled mydentist, Purfleet Street, Kings Lynn
Replied on 18 April 2023
Dear Patient This is wonderful to hear. Thank you for sharing your experience with us. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
-
Review titled Awesome
Rated 5 stars out of 5
by Anonymous - Posted on 23 March 2023
Very friendly practice very professional and reassuring. I am not the greatest of patience when it comes to dentist and doctors but felt very reassured and calm even had the fillings done without anaesthetic and did not suffer at all very highly recommended
Visited March 2023
Review titled mydentist, Purfleet Street, Kings Lynn
Replied on 18 April 2023
Dear Patient, Thank you for taking the time to leave such a positive comment about our practice. As a company we strive to deliver excellent dental care and I'm pleased to hear that we have succeeded. Our practice is a busy practice who I know strive to accommodate their patients whenever they can. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
-
Review titled Dropped all NHS patients
Rated 1 star out of 5
by Ian - Posted on 27 March 2023
Having been taken over by MyDentist it appears the group have dropped all nhs patients across the lot, having assured me in writing thay would not. They then lie about their subsidised private treatment being "the same" but it is very expensive for treatments and once you go private there is no turning back! They should take nhs off their signage.
Visited February 2023
Review titled mydentist, Purfleet Street, Kings Lynn
Replied on 20 April 2023
Thank you for your feedback. I am sorry for any inconvenience caused in relation to your treating dentist no longer providing NHS treatment. Your dentist has taken the decision to no longer offer dental services on the NHS. Where routine NHS provision is not currently available, your practice will be able to offer alternative private options. We hope that these alternatives will allow you to access dental care at this time. Please contact the practice should you require more information, so they can discuss with you your needs. Kind regards, {my}dentist Patient Support Team
-
Review titled Great practice
Rated 5 stars out of 5
by Patricia Phillips - Posted on 25 January 2023
I had to see a dentist for an urgent check up as I have to have Zoledronic acid infusions once a month. The dentist who treated me was very kind and helpful and I have made an appointment for another check up in July. The receptionist was also very pleasant and welcoming. Although I have now gone private it was also the first dentist who would take me on and I did not have to wait too long to see them.
Visited January 2023
Review titled mydentist, Purfleet Street, Kings Lynn
Replied on 27 February 2023
Dear Patient, Thank you for your feedback. I am delighted that you are happy with our practice and hope that your satisfaction continues. We look forward to welcoming you back to the practice in the future. Kind regards Julie Wood - {my}dentist Patient Services Team Leader