mydentist, Railway Road, Blackburn
15-17 Railway Road, Blackburn, Lancashire, BB1 5AXContact details and opening times
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Reviews
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Review titled Bad service
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
Tried to book an appointment for my 74 year old dad who had a toothache all weekend. The receptionist said we would have to book a check up first as its been almost 3 years since the last one, only after then would they be able to look at treating him (not necessarily in the same appointment). I took this appointment for 11.20am the same day only to receive a call an hour later that the dentist will refuse to see him because its been so long but they could fit my dad in with another dentist at 3.10pm. My brother took a day off work specially to take my dad to this appointment and when they turned up they were told that the appointment had been postponed to the next day! The receptionist says they left a voicemail but I did not receive any missed calls or voicemail and no apology for the inconvenience to my old man or big bro. The urgent dental helpline advises to book with your registered dentist instead of out of hours service for emergencies, but when you receive bad service like this from your registered dentist then what is the point of going to them. It seems theyre more interested in making a fee out of an extra checkup than taking care of an old mans toothache.
Visited June 2023
Review titled mydentist, Railway Road, Blackburn
Replied on 20 June 2023
We are sorry to receive your 1* review, due to the details left on the response we are unable to find the details for the patient you are referring to and will therefore be unable to respond accordingly. If you could please contact the practice and speak with the Practice Manager, they will be able to discuss your concerns and any subsequent feedback that the clinician in the instance may have. Alternatively, if you incorrectly added the review to the wrong practice could I please ask that you remove it and add to the correct practice for a response. Kind Regards, {my}dentist Patient Support Team.