mydentist, Station Road, Eaglescliffe
13 Station Road, Eaglescliffe, Stockton On Tees, Durham, TS16 0BUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Left without a dentist now
Rated 2 stars out of 5
by Anonymous - Posted on 12 December 2023
I've been at this practice for years..but now my actual dentist has left and cannot find a replacement for her I'm now having to go private as they have no other dentist at the practice to refer me to.. which I find hard to believe.
Visited December 2023
Review titled mydentist, Station Road, Eaglescliffe
Replied on 20 February 2024
Dear Patient, We are sorry to hear that you are unhappy with our practice. Due to our current NHS appointment availability we are unable to offer appointments to everyone who contacts the practice, and this can include patients who have previously attended. As you may know via extensive recent media coverage, NHS dentistry is under severe pressure right now and we have seen these challenges first-hand at many mydentist practices. Recruiting an NHS clinician in the current climate is extremely challenging. We are very concerned about the lack of NHS dentists and are offering enhanced packages in many of our practices to attract NHS dentists, however, despite our best efforts, we have still not been able to secure any NHS dentists to your location. Whilst we recruit to backfill the NHS dentists, private care is an alternative option for our patients to consider in order to access dental care at your practice. Should this be of interest to you, the reception team will be happy to discuss appointment availability and cost. Kind regards Julie Wood - mydentist Patient Services Team Leader
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 29 March 2023
Great service very professional and caring put me at ease and was concerned for my wellbeing . I felt at ease throughout the whole process.
Visited March 2023
Review titled mydentist, Station Road, Eaglescliffe
Replied on 20 April 2023
Dear Patient Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Not truthful, just want to make as much money as they can
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2023
Had to pay multiple times for the same filling repeatedly falling out. After Covid they told me that the NHS had "struck me off" and if I wanted an appointment I would have to go private. After asking who in the NHS had instructed them to remove me as a patient they back tracked, got angry at being exposed as a liar, and put the phone down on me.
Visited January 2023
Review titled mydentist, Station Road, Eaglescliffe
Replied on 19 April 2023
Dear Patient, We are sorry to hear that you are unhappy with our practice. Due to our current NHS appointment available we are unfortunately not able to offer appointments to everyone who contacts the practice, and this can include patients who have previously attended. We are only able to offer appointments subject to capacity. I am sorry that we have been unable to assist you at this time. Kind regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Great Practice
Rated 5 stars out of 5
by Sheila Kay - Posted on 10 November 2022
Highly recommend this practice, lovely staff and great dentist. Was very nervous put at ease I’m delighted with the results .
Visited November 2022
Review titled mydentist, Station Road, Eaglescliffe
Replied on 14 November 2022
Dear Sheila, Thank you for your feedback. I am pleased to read that you are happy with the treatment you received at our practice and hope that your satisfaction continues. Kind Regards Georgina Smith - {my}dentist Patient Services