mydentist, Stevenson Square, Manchester
43 Lever Street, Manchester, M1 1FNContact details and opening times
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Reviews
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Review titled Deposit for Hygienist
Rated 2 stars out of 5
by Anonymous - Posted on 14 March 2023
For some ridiculous reason this dentist is asking for a £20 deposit for your next appointment to see the hygienist. Very disappointing. Especially when I have never missed an appointment in the past.
Visited March 2023
Review titled mydentist, Stevenson Square, Manchester
Replied on 28 April 2023
I am sorry to hear your concerns regarding our upfront payment policy. This policy has been standard practice at {my}dentist for a few years now so I can only apologise if this is the first time this has been applied to yourself. The policy was introduced as it was becoming very evident across the business, that patients, who were booking and then cancelling appointments with no notice, or just not turning up for their appointments, were having a negative effect on our practices. Both in terms of the unfilled surgery time that went to waste and the financial impact these missed appointments have on our clinicians and our business. I hope that this has clarified our position and reassured you that this is not in any way personal but standard practice. Kind Regards {my}dentist Patient Support Team