mydentist, Sunderland Road, South Shields
265 Sunderland Road, South Shields, Tyne and Wear, NE34 6ALContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about mydentist, Sunderland Road, South Shields.
Reviews
-
Review titled Disappointing
Rated 1 star out of 5
by MARGARET LILY ELSY - Posted on 15 November 2024
So sorry but I would never use this practice again. I was made to feel that I was the only person ever to be a little 'scared' of dentists. I went in the hope that my tooth would be sorted - instead - I was unable to have x-rays in my mouth - had to have the more expensive xray. The dentist even asked if I could ever endure treatment. I left feeling very sad and with a huge estimate of how much it would cost me for lots of work to be done by the dentist. Sorry Sunderland Road, I felt trerribly let down.
Visited May 2024
Review titled mydentist, Sunderland Road, South Shields
Replied on 10 January 2025
Dear Margaret, Thank you for your feedback, we are sorry to hear that you are unhappy with the service provided to you by our practice. It is important to us that we provide excellent service , therefore, it is extremely disappointing to hear that we may have failed on this occasion. If you would like to discuss your specific situation further, please contact the Practice Manger who will be happy to discuss your experience with you. Kind regards, Julie - mydentist Patient Services Team Leader
-
Review titled Lovely practice
Rated 5 stars out of 5
by Darby - Posted on 21 June 2023
All the staff are very plesent, and easy to talk to and very helpful. I personally have never had any problems with any of the staff as they are all very nice people at the practice
Visited June 2023
Review titled mydentist, Sunderland Road, South Shields
Replied on 26 June 2023
Dear Darby, This is wonderful to hear. Thank you for sharing your experience with us. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
-
Review titled Excellent
Rated 5 stars out of 5
by David Belk - Posted on 20 May 2023
Booked the appointment at a time and date convenient to me and was reminded in good time of the appointment Dentist and reception are very friendly; helpful and efficient Would highly recommend
Visited May 2023
Review titled mydentist, Sunderland Road, South Shields
Replied on 22 May 2023
Dear David Belk, This is wonderful to hear. Thank you for sharing your experience with us. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
-
Review titled Great practice
Rated 5 stars out of 5
by Michelle Dunn - Posted on 11 May 2023
Lovely friendly staff, no waiting time and dentist explained everything to me and my grandson about his treatment
Visited May 2023
Review titled mydentist, Sunderland Road, South Shields
Replied on 15 May 2023
Dear Michelle Dunn, This is wonderful to hear. Thank you for sharing your experience with us. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
-
Review titled Great practice super
Rated 5 stars out of 5
by Duncan Ross - Posted on 17 May 2023
From going in to coming out I was treated really wonderfully and the Dentist and the assistant are the best you can not get that service it just does not happen in our days but the two of them are the best what a team best ever
Visited May 2023
Review titled mydentist, Sunderland Road, South Shields
Replied on 22 May 2023
Dear Duncan Ross, Thank you for your lovely feedback regarding our practice and for taking the time to leave it. I am very happy to hear that your treatment went well, and we look forward to welcoming you back to the practice in the future, Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
-
Review titled Great practice
Rated 5 stars out of 5
by Pauline - Posted on 25 May 2023
From ringing up the receptionists to visiting dentist everyone was top class... I'm not the easiest at getting treatment but I persevere. I cannot praise this surgery enough for the excellent customer care....
Visited May 2023
Review titled mydentist, Sunderland Road, South Shields
Replied on 06 June 2023
Dear Pauline, Thank you for your feedback. I am delighted that you are happy with our practice and hope that your satisfaction continues. We look forward to welcoming you back to the practice in the future. Kind regards Julie Wood - {my}dentist Patient Services Team Leader
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2023
Lovely dentist, pleasant, nothing to much trouble, felt relaxed which is good. Husband agrees had wisdom tooth out couple of repairs, easy.
Visited March 2023
Review titled mydentist, Sunderland Road, South Shields
Replied on 06 June 2023
Dear Patient, Thank you for your positive comments for our practice. We are pleased that you are happy with the service provided and are grateful that you have taken the time to provide these comments. We look forward to welcoming you back to the practice in the future. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
-
Review titled Great practice, excellent customer service
Rated 5 stars out of 5
by Hilary Jones - Posted on 25 February 2023
I received excellent treatment when visiting this dental surgery, dentist and staff could not have been more attentive and service was first class. I would recommend this practice.
Visited February 2023
Review titled mydentist, Sunderland Road, South Shields
Replied on 27 February 2023
Dear Patient, Thank you for your feedback. I am delighted that you are happy with our practice and hope that your satisfaction continues. We look forward to welcoming you back to the practice in the future. Kind regards Julie Wood - {my}dentist Patient Services Team Leader