mydentist, Tan Bank, Wellington
45 Tan Bank, Wellington, Telford, Shropshire, TF1 1HWContact details and opening times
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Reviews
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Review titled Waiting Time for NHS Patients
Rated 2 stars out of 5
by Anonymous - Posted on 15 March 2023
My appointment was supposed to 3.00pm, but as usual dentist is running late. Am still sitting here over an hour later to be seen. Have no issues with treatment, just the waiting time. Had to take day off from low-paid work for appointment. The last thing I want is wait for hours for a check-up. NHS patients are treated as rubbish. Whole check-up itself took less time then sitting in the waiting room. Makes me wonder if it's worth coming to the dentist any more, especially when some other patients (NHS or paying) don't have to wait so long.
Visited March 2023
Review titled mydentist, Tan Bank, Wellington
Replied on 16 May 2023
Dear Patient, Thank you for your feedback, I am sorry that you are unhappy with the service from our practice and apologise for your wait. There could be various reasons why your appointment was delayed. This can be due to an emergency, or another patient's treatment going over the allotted time, possibly due to complications or unforeseen circumstances. This can understandably be frustrating which is why we should offer patients the chance of having their appointment re-arranged. If on this occasion we didn't fully inform you, then please accept our apologies. We will ensure that further training is put into place with our staff. Kind regards Julie Wood - {my}dentist Patient Services Team Leader