mydentist, Tuckton Road, Tuckton
169 Tuckton Road, Tuckton, Bournemouth, Dorset, BH6 3LAContact details and opening times
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Reviews
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Review titled False advertising
Rated 1 star out of 5
by Daniel - Posted on 09 April 2024
I tried to register as a new patient. When I called I was told this practice is not accepting new NHS patients. Well unless you want to wait 18 months. They are using the NHS website to get people to call in and then try an upsell to them to become a private patient.
Visited March 2024
Review titled mydentist, Tuckton Road, Tuckton
Replied on 13 May 2024
It may be helpful if I further clarify the current situation. On 7 February 2024 the Government announced the Dental Recovery Plan for England. This plan, which began on 1 March, included a programme to increase new patient NHS dental appointments,. As the largest dental provider in the UK, mydentist are keen to support more patients in getting access to NHS care and we therefore are actively participating in this programme. It is a condition of being in the scheme that the status of a participating practice must be set to ‘accepting new patients’ on the practice NHS website from 1 March 2024 to 31 March 2025, the full duration of the scheme. To not display this information would put us in breach of our contract and participation. However, displaying this information this does pose some challenges, as appointment capacity for new patients does vary considerably from practice to practice, depending on NHS dentist availability. We are seeing unprecedented volumes of enquires into practices in your vicinity and are currently unable to accommodate every patient contacting us needing care. While we are accepting new NHS appointments at the practices, capacity is still severely restricted, meaning new appointments fill up extremely quickly. We are also unable to offer waiting lists at each practice. We are nevertheless continuing to expand our new patient capacity across our dental practices as we support our clinicians to open up additional diary space. Kind regards Julie Wood - mydentist Patient Services Team Leader
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Review titled Friendly; Professional & Thorough
Rated 5 stars out of 5
by Richard Pearce - Posted on 07 February 2023
Following my retiring to Southbourne from Hertfordshire it had been some time since I visited a dentist and I was delighted to find MyDentist at Tuckton. They have a warm, friendly and welcoming Reception staff who arranged a check-up for me. My particular dentist was kind, courteous and extremely gentle. She prepared an immediate treatment plan for me which clearly included all charges along with longer term recommendations. I was impressed with their reasonable charges (non NHS) and would wholeheartedly reccomend them to anyone looking for Dental Care.
Visited February 2023
Review titled mydentist, Tuckton Road, Tuckton
Replied on 27 February 2023
Dear Patient Thank you for taking the time to leave such positive comments for our practice team. It’s wonderful to hear that you have had such a positive experience when visiting us. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled Unorganised
Rated 1 star out of 5
by Ross Chapman - Posted on 11 December 2022
I had my initial consultation in October 2022 due to having two impacted wisdom teeth causing extreme pain to the point where I can’t eat solid foods or drink warm drinks. I had an x-ray the following day and delivered it straight after, where I expected a phone call within the next few days. Almost 2 months later and I haven’t heard anything from my dentist. I have tried phoning but the receptionists don’t seem to be able to help as they have said they have left a reminded to my dentist and that’s all the could do. I can’t believe I have been left in this condition for this long with what seems like no care.
Visited October 2022
Review titled mydentist, Tuckton Road, Tuckton
Replied on 13 December 2022
Dear Ross, Thank you for your feedback, it is very much appreciated as we always endeavour to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that you received at our practice and would like to apologise for any inconvenience this may have caused you. On review of your comments, I would ask that you contact the Practice Manager on to further discuss your concerns. Kind Regards Georgina Smith - {my}dentist Patient Services