mydentist, Victoria Street, Staple Hill
38 Victoria Street, Staple Hill, Bristol, BS16 5JSContact details and opening times
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Reviews
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Review titled Unprofessional
Rated 1 star out of 5
by Emma Kemp - Posted on 04 July 2023
I have had so many appointments cancelled during the past 4 years for my son that I've lost count how many. Each time is a different excuse hours before the appointment time. I found this practise to be very unprofessional and obvious do not want nhs or private paying customers as I've tried both ways. Now I'm in a position where my son needs to be seen but I've lost trust in this practise completely. I feel sorry for the reception staff that have to keep doing the cancelling.
Visited July 2023
Review titled mydentist, Victoria Street, Staple Hill
Replied on 10 July 2023
Dear Patient, We are sorry to hear that you are unhappy with the time it takes to get an appointment at our practice. I would like to apologise for any inconvenience this may have caused you. Unfortunately, appointments are in extremely high demand at the moment and our dentist’s diaries are fully booked. Please be assured we are working hard to increase our appointment availability and see our patients as soon as possible. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader
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Review titled My experience
Rated 1 star out of 5
by Anonymous - Posted on 03 June 2023
Our appointments with this practice were cancelled many times in the past years. Months ago, my child had an appointment that was yet again cancelled by the practice. I managed to book again in a couple of months time but when we went there for the appointment, the door was locked. We knocked and knocked at the door and windows but no one answered. I called the reception and waited 17 minutes and 12 seconds, being no 1 in the queue. It was obvious that nobody was meant to answer. I left a message and asked to be called back but no one contacted me since then. It’s outrageous how the door is kept locked and phone is put on robot during working hours. My child has been left without treatment for much longer than it should have been. They should have at least be honest and say that nhs patients are no longer welcome and we would have found a place to go private and not waste precious time. Instead of looking after my child’s teeth health, they did the contrary. This is such unprofessional behaviour that potentially put my child’s oral health at risk.
Visited May 2023
Review titled mydentist, Victoria Street, Staple Hill
Replied on 14 June 2023
Dear Patient, Thank you for your feedback, it is very much appreciated as we always endeavour to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that you received at our practice and would like to apologise for any inconvenience this may have caused you. On review of your comments, I would ask that you contact the Practice Manager on to further discuss your concerns. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader