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mydentist, West Street, Wareham

29 West Street, Wareham, Dorset, BH20 4JS

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  1. Review titled Pay Upfront

    Rated 1 star out of 5

    by Anonymous - Posted on 30 August 2023

    It’s tough organising dental care for a loved one, especially when they are vulnerable and you live remotely. However, I wasn’t expecting to be asked to pay up front and in full for a Private consultation, almost 3 weeks before an appointment could be made with a ‘new’ dentist which even the Receptionist clearly had no prior knowledge of. No mention was made of an X-ray to determine how their new patient might be assessed and what treatment(s) they might require. Just pressure to pay up front in full via credit card or forego any treatment - whatever that might have been. When I asked to speak with a Manager I was told that they were “on holiday” and the Receptionist, (name supplied on request) was in charge. Is this what I should have expected for my Private patient? No it was not. So we went elsewhere. The Receptionist there was 100% focused on patient care - as it should be. They even offered flexible payment options, after the appointment.

    Visited August 2023

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    Review titled mydentist, West Street, Wareham

    Replied on 02 November 2023

    Dear Patient, Thank you for your feedback, it is very much appreciated as we always endeavour to improve the services we provide for our patients. We are sorry to hear that you are unhappy with the service that you received at our practice and would like to apologise for any inconvenience this may have caused you. As we can not identify you from the information provided, I would ask that you contact the Practice Manager on to further discuss your concerns. Kind Regards Julie Wood - {my}dentist Patient Services Team Leader

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