Needham Market Dental Practice
Kinnersley House, 56 High Street, Needham Market, Suffolk, IP6 8APContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unprofessional
Rated 1 star out of 5
by Helen - Posted on 13 September 2024
We went as my 10 year old thought she had a cavity. He said the hole she felt was because she'd chipped a bit off her tooth. He said "a chip of tooth is stuck in her gum" and held the mirror in my daughter's mouth, saying, "See. See." But although I could see the tooth had a small segment missing, I couldn't see anything else. He made no attempt to explain but said to my daughter "Mummy can't see. Mummy needs glasses." (I already have glasses) and prodded at the area with his tool, saying something about digging it out of her gum and apparently preparing to do something. We obviously needed to understand what this would involve but he made no attempt to explain, eg whether he'd be using anaesthetic, whether he'd need to, he just said, "Do you want me to do it or not?" I said, "Do what?" My daughter was getting distressed. I said, "I don't understand, if she had a bit of chipped-off tooth stuck in her gum, wouldn't it hurt?" He said, "Are you trying to be awkward?" Then he said, "Why am I so difficult to understand?" We had to leave as he seemed awkwardly determined we should allow him to do whatever without him having to explain. We've put up with the attitude, like being blanked when one of us asks a question, or being beckoned from the waiting room into the clinic but then made to stand there and wait while he strikes up a chat with someone, but obviously a dentist needs to explain what he's about to do to a child and what it will involve. There's only so much you can put up with for NHS treatment.
Visited September 2024
Needham Market Dental Practice has not yet replied.
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Review titled Disappointed
Rated 3 stars out of 5
by Christine Coxall - Posted on 06 February 2024
This is the second time I’ve left a review. I visited the hygienist on 17th January. During my treatment a third person entered the consulting room. I assume this was a trainee as he took over from the nurse and took part in my treatment. At no time was I given an explanation nor was I asked if I minded. I feel there was a complete lack of courtesy. However, as my review has been ignored I can only assume you feel this treatment of a paying patient is OK.
Visited January 2024
Needham Market Dental Practice has not yet replied.
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Review titled Disappointed
Rated 4 stars out of 5
by Anonymous - Posted on 23 January 2024
I visited the practice a week ago for a planned appointment with the hygienist. I have a regular appointment and have been satisfied with my treatment in the past. However on this occasion a third person came into the consulting room during my treatment and took over briefly from the nurse. I assume that this person was in training, but at no time was this explained to me, or was I asked if I minded. I felt totally vulnerable and ignored by this lack of courtesy and would appreciate an explanation.
Visited January 2024
Needham Market Dental Practice has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Jenny Baldry - Posted on 14 February 2023
Excellent felt very relaxed and very kind , wont be nervous again ,definitely would recommend this practice
Visited February 2023
Needham Market Dental Practice has not yet replied.