Oak House Dental Centre
Oak House Dental Centre, 34 Church Street, Accrington, Lancashire, BB5 2EDContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Oak House Dental Centre .
Reviews
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Review titled Very unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 09 August 2024
The worst practice I have entered, rude condesending,arrogant ,cocky medical staff, who talked badly about me in my presence to another member of staff.medical staff wouldn’t provide any explanation as to why they wanted to follow a particular course of treatment and stated if I didn’t agree with what they were saying I should leave the practice.! I was told this 3 times.
Visited August 2024
Review titled Oak House Dental Centre
Replied on 13 August 2024
Dear Patient, Thank you for taking the time to share your comments. We are extremely sorry that your experience has been a negative one following your recent visit, and sincerely apologise for how you were made to feel. Your feedback is very important to us, if you would like to speak to someone about your experience please contact the Dental Team Co-ordinator at Oakhouse to discuss this.
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Review titled Fantastic practice and treatment received
Rated 5 stars out of 5
by Laura beattie - Posted on 18 May 2024
I visited this practice as a emergency patient wonderful staff receptionist was lovely and helpful the dentist and his nurse were just fantastic as a nervous and anxious patient i was very well looked after and reassured throughout thank you
Visited May 2024
Review titled Oak House Dental Centre
Replied on 20 May 2024
Many thanks Laura for your kind comments about the care and treatment that you have received at Oak House Dental Centre in Accrington. Your feedback is very important to us and it is always good to receive comments from our patients about our service and staff. We are pleased that you have had such a positive experience and will ensure that your comments are fed back to the staff at Oak House Dental Centre.
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 31 December 2023
Thankyou so much for sorting me out between Christmas and New Year. The staff were excellent, really patient centered and professional. Never thought I'd have a good experience having a tooth pulled out but here we are.
Visited December 2023
Review titled Oak House Dental Centre
Replied on 04 January 2024
Dear Patient, Many thanks for your kind comments about the care and treatment that you have received at Oak House Dental Centre in Accrington. Your feedback is very important to us and it is always good to receive comments from our patients about our service and staff. We are pleased that you have had such a positive experience and will ensure that your comments are fed back to the staff at Oak House Dental Centre.
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Review titled No Communication with Patients
Rated 1 star out of 5
by Andrew Bridge - Posted on 19 June 2023
My daughter has been registered with this practice to receive routine dental treatment for the past 10 or so years. Today I called to arrange for her to have a check up to look at a compacted wisdom tooth to be told that the practice could no longer give routine treatment. No communication with patients, no letters, email, phone call or text to confirm this - just a receptionist politely telling me that I would have to find a new dentist for my daughter. Where is the duty of care? Where is the concern for patients to get the best care they can? Feel totally let down by this practice due to their failure to communicate.
Visited June 2023
Review titled Oak House Dental Centre
Replied on 20 June 2023
Thank you for taking the time to share your comments. I am sorry that you are unhappy to have not been offered an appointment at Oak House Dental Centre. Under NHS Regulations, patients have not been registered with an NHS dental practice since 2006. As a result of new commissioning arrangements, Oak House have reduced capacity to provide routine care to patients. As a result we are not currently able to offer check-up appointments. If you contact the Lancashire Dental Helpline on 0300 1234 010 they will advise you of which practices currently have spaces for NHS patients and they can also help or advise you with any dental problems you may have.
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Review titled Emergency dental care only
Rated 5 stars out of 5
by Peter Billington - Posted on 10 February 2023
At my last appointment I was told that the practice will no longer carry out normal dental care but would only provide emergency treatment and that I should find a new dental practice. I would be pleased if you could let me know why there was no prior consultation with patients on this change and no direct notification that the change had been put into effect.
Visited December 2022
Review titled Oak House Dental Centre
Replied on 15 February 2023
Dear Mr Billington Thankyou for your feedback regarding dental treatment at Oak House Dental Centre. You were correctly advised and that from 1st April 2022 we will provide only Specialist Dental Services and Urgent Care at Oak House Dental Centre. Since 2008 there has been 'No Registration' with a dental practice and as such obligations to patients exist only as long as the patient is in an active course of treatment, hence there is no patient consultation or direct notification of change, this is in contrast to, for example a doctors patient list. If you contact the Lancashire Dental Helpline on 0300 1234 010 they will advise you of which practices currently have spaces for NHS patients. Kind regards Mrs D Valentine Dental Service Co-ordinator
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Review titled No longer offering checkups
Rated 1 star out of 5
by Louise Shaw - Posted on 17 April 2023
It was very disappointing to telephone to arrange a check up to be told that this service is no longer being offered. I felt for the poor girl who had to explain, she was obviously embarrassed by having to relay this information. I have a lump in my mouth and no dentist to check it out. If it is something serious, I will certainly be taking this further.
Visited November 2022
Review titled Oak House Dental Centre
Replied on 18 April 2023
Dear Louise I am sorry that you are unhappy that Oak House Dental Practice is no longer carrying out routine check-ups. This is permissible under NHS Regulations and we do have signs in our waiting rooms notifying patients of this. You were correctly advised and that from 1st April 2022 we will provide only Specialist Dental Services and Urgent Care at Oak House Dental Centre. Since 2008 there has been 'No Registration' with a dental practice and as such obligations to patients exist only as long as the patient is in an active course of treatment, hence there is no patient consultation or direct notification of change, this is in contrast to, for example a doctors patient list. However, if you do have any dental problems you can contact the Lancashire Dental Helpline on 0300 1234 010 they will advise you of which practices currently have spaces for NHS patients. If you wish to discuss further please do not hesitate to contact me on 01772 777800. Kind regards Mrs D Valentine Dental Service Co-ordinator
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Review titled Dry socket expert help
Rated 5 stars out of 5
by Sarah Renshaw - Posted on 06 September 2022
I went to my private dentist a week ago, paid above and beyond for a professional service of tooth removal. Created a dry socket. Told me to wait and take antibiotics. In agony for days and nights like you wouldn't believe. Rang 111 dentist, they said come here, been here two times, he immediately cleaned my dry socket, packed it, dressed it, blood clot formed as instructed, no more pain. I really want to be a patient here, I'd rather pay them £175 as they know what they're doing than a private dentist who has no clue. Shook! Thank you so so much!!
Visited September 2022
Review titled Oak House Dental Centre
Replied on 08 September 2022
Dear Ms Renshaw Many thanks for your kind comments about the care and treatment that you have received at Oak House Dental Centre in Accrington. Your feedback is very important to us and it is always good to receive comments from our patients about our service and staff. We are pleased that you have had such a positive experience and will ensure that your comments are fed back to the staff at Oak House Dental Centre.